Oracle Health Senior Customer Success Manager

Oracle is a leading company that combines data, infrastructure, applications, and expertise to drive industry innovations. The Senior Customer Success Manager is responsible for building strategic relationships with senior customer executives, ensuring they achieve maximum value from their Oracle Health investments and driving customer success through proactive engagement and collaboration.

Responsibilities:

• Develop and maintain strong relationships with senior customer executives, serving as their trusted advisor on strategy, value realization, and partnership alignment
• Lead strategic business reviews, roadmap discussions, and long-term planning sessions
• Represent the customer’s voice within Oracle Health and ensure internal alignment to their priorities
• Drive adoption and measurable outcomes aligned to customer goals, KPIs, and contractual commitments
• Ensure customers achieve full value from their investments through proactive guidance, best practices, and solution optimization
• Monitor customer health, identify risk signals early, and coordinate mitigation plans
• Orchestrate collaboration with product, services, support, sales, and operations to deliver a cohesive and consistent customer experience
• Facilitate resolution of complex issues, acting as the escalation point and ensuring timely, high-quality outcomes
• Advocate for customer needs in product planning and innovation discussions
• Develop and execute customer success plans, communication cadences, and governance structures
• Ensure all commitments—contractual, operational, and strategic—are tracked, met, and clearly communicated
• Maintain accurate account documentation, forecasting inputs, and health assessments
• Protect and grow existing customer relationships by identifying expansion opportunities aligned to customer strategy
• Partner with account teams to influence renewals, expansion cycles, and value-based selling motions
• Support commercial planning through insights on customer priorities, risks, and partnership trajectory
• Contribute to continuous improvement across the Customer Success organization by sharing insights, best practices, and lessons learned
• Mentor junior team members and support organizational development initiatives

Requirements:

• Develop and maintain strong relationships with senior customer executives, serving as their trusted advisor on strategy, value realization, and partnership alignment
• Lead strategic business reviews, roadmap discussions, and long-term planning sessions
• Represent the customer's voice within Oracle Health and ensure internal alignment to their priorities
• Drive adoption and measurable outcomes aligned to customer goals, KPIs, and contractual commitments
• Ensure customers achieve full value from their investments through proactive guidance, best practices, and solution optimization
• Monitor customer health, identify risk signals early, and coordinate mitigation plans
• Orchestrate collaboration with product, services, support, sales, and operations to deliver a cohesive and consistent customer experience
• Facilitate resolution of complex issues, acting as the escalation point and ensuring timely, high-quality outcomes
• Advocate for customer needs in product planning and innovation discussions
• Develop and execute customer success plans, communication cadences, and governance structures
• Ensure all commitments—contractual, operational, and strategic—are tracked, met, and clearly communicated
• Maintain accurate account documentation, forecasting inputs, and health assessments
• Protect and grow existing customer relationships by identifying expansion opportunities aligned to customer strategy
• Partner with account teams to influence renewals, expansion cycles, and value-based selling motions
• Support commercial planning through insights on customer priorities, risks, and partnership trajectory
• Contribute to continuous improvement across the Customer Success organization by sharing insights, best practices, and lessons learned
• Mentor junior team members and support organizational development initiatives
• Ability to travel approx. 25%