Customer Success Manager

AppCard Inc. is a technology and marketing company headquartered in Manhattan, NY, seeking a Customer Success Manager. The main purpose of this role is to train clients on the AppCard platform, optimize their loyalty and marketing strategies, and drive growth within existing clients by identifying upsell opportunities.

Responsibilities:

• Train clients on how to use the AppCard platform
• Serve as a trusted consultant with clients to optimize their loyalty and marketing strategy
• Become a product expert in the AppCard platform to best leverage AppCard’s product offering
• Monitor usage and product adoption, proactively contact clients to deliver coaching/training to improve their utilization
• Understand how to build and present AppCard’s value using data and insights
• Drive growth within existing clients, identify upsell opportunities and generate new revenue
• Understand, adapt to, and help build AppCard’s ongoing product and technology developments
• Develop and execute data-driven campaigns and in-store promotions
• Assist clients with basic troubleshooting on various software and hardware issues that may arise
• Work cross-functionally with implementation, development, finance, tech support, product and marketing

Requirements:

• 1-3 years years of experience
• Customer oriented
• Excellent oral and written communication skills
• Experience managing complex software/hardware implementation projects
• Tech Savvy; basic understanding of front end vs. backend
• Fast and autonomous learner
• Provide technical and product support
• Understanding of retail business needs a plus
• Advantage: experience in either – account management, customer success, professional services, SAAS / Tech industry experience
• Advantage: experience using SalesForce, JIRA, BI tools such as Cognos/SiSense/other, Excel, and G-Suite
• Grocery industry experience preferred