Business Analyst

Manulife is a leading international financial services provider, and they are seeking a Business Analyst to work on business initiatives that identify and improve processing, service, and technical opportunities. The role involves analyzing customer data, documenting requirements, and collaborating with various stakeholders to ensure effective solutions are implemented.

Responsibilities:

• Clarify and translate business requirements / objectives into detailed system functionality
• Produce high quality requirement specifications
• Provide support to business areas, investigating operational related problems/inquiries, and recommending and implementing solutions
• Develop new procedure documentation in support of new process, products, or system enhancements
• Drive refinement sessions, ensuring clarity of stories and acceptance criteria for Developers and Quality Engineers
• Provide effective communication with business unit management as well as business partners across Information Technology, Operations, Product & Marketing, Sales & Distribution and other functional teams
• Collaborate with business stakeholders as needed to conduct analysis
• Assist with development of user test plans and testing to validate system enhancements
• Support the Product Owner with various tasks such as assisting with prioritization, reporting, and documentation
• Conduct interviews with business and technical experts to identify and communicate issues
• Work with various teams (business and systems) to ensure that solutions are produced in accordance with the business requirements and are effectively validated
• Assist with testing (UAT, PIV) and user training development
• Attend cross team meetings to gather requirements and facilitate day-to-day discussions
• Create and review user stories to meet business standards and audit criteria
• Monitor feedback and review scans for trends, production issues, and ADA compliance

Requirements:

• University degree or equivalent business experience
• 1-2 years business analysis and/or project management experience
• Ability to handle multiple demands and competing priorities
• Knowledge and understanding of project management methodology and workflow design
• Ability to convey information clearly and effectively through both verbal and written communication
• Good organization, problem-solving skills and analytical ability
• Work well in independent or team basis as situation dictates
• Ability to breakdown complex problems and adapt to a faced-past environment
• Experience and understanding of internal and industry insurance business and products offered
• Experience with applications such as Salesforce and Jira
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec