Patient Account Representative, Patient Financial Services - Customer Service, Days, Fully Remote

Norton Healthcare is a healthcare provider seeking a Patient Account Representative in their Patient Financial Services department. The role involves interacting with callers to address hospital billing and physician inquiries, analyzing patient accounts for timely resolution, and utilizing effective communication skills to solve problems.

Responsibilities:

• Interacts with callers providing responses to their hospital billing and physician inquiries
• Analyzes patient accounts and evaluates results to ensure timely resolution by following set processes
• Conveys information effectively, exercises active listening, and makes sound judgments and decisions by using logic and reasoning to identify and solve problems

Requirements:

• One year in a healthcare setting
• One year in a call center or healthcare setting with emphasis on experience regarding insurance, patient billing and other office related duties
• High School Diploma or GED