Field Services Engineer III

Medtronic is a leader in global healthcare technology, dedicated to alleviating pain and restoring health. The Field Services Engineer III will be responsible for installing, maintaining, and repairing medical equipment while ensuring effective customer communication and support.

Responsibilities:

• Installs, operates, maintains, repairs and modifies equipment
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations
• Analyzes and evaluates products and related performance
• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time
• Installs, upgrades and removes products ensuring coordinative engineering field change
• Maintains effective customer communications and relations
• May provide onsite training of customer support personnel

Requirements:

• High School Diploma or equivalent required
• 4 years of technical, clinical field service, or clinical customer support experience. A Bachelor of Science degree in an Engineering discipline can be used in lieu of 4 years' experience
• Bachelor's degree in an Engineering discipline
• Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation
• Ability to troubleshoot problems and technically diagnose medical equipment
• Excellent English writing and verbal communication skills
• Experience in teaching technical subject matter
• Excellent time management skills and detail oriented
• Flexibility to travel frequently
• Ability to work independently, self-motivated and without direct supervision
• Extensive direct, face to face customer contact and interaction
• Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with AF/CS Solutions products and services