Key skills
Linux server managementEnterprise systems monitoringConfiguration management softwareObject-oriented programmingHosted service deliveryTCP/IP networkingKubernetesDocker containersCommunication skillsPythonJavaGolangAIAWSAmazon Web ServicesAzureDockerAnsibleOpenShiftPrometheusAgileMentoringCollaboration
About this role
Red Hat is the world’s leading provider of enterprise open source software solutions, and they are seeking a Senior Site Reliability Engineer to develop, scale, and operate their OpenShift managed cloud services. In this role, you will contribute to running OpenShift at scale, enabling customer self-service, and improving monitoring systems through automation.
Responsibilities:
- Contribute code to increase the scalability and reliability of the service
- Contribute software tests and participate in peer review to increase the quality of our codebase
- Help and develop peers’ capabilities through knowledge sharing, mentoring, and collaboration
- Participate in a regular on-call schedule, including occasional paid weekends and holidays
- Practice sustainable incident response and blameless postmortems
- Resolve customer issues escalated from the Red Hat Global Support team
- Work within a small agile team to develop and improve SRE software, support your peers, plan and self-improve
- Explore and experiment with emerging AI technologies relevant to software development, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling
Requirements:
- Bachelor's degree in Computer Science or related technical field, or equivalent experience
- 5+ years of experience managing Linux servers running Red Hat Enterprise Linux (RHEL), CentOS, or Fedora hosted at a cloud provider such as Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure
- 3+ years of experience with enterprise systems monitoring; knowledge of Prometheus is a plus
- 3+ years of experience with enterprise configuration management software like Ansible by Red Hat, Puppet, or Chef
- 2+ years of experience programming with at least one object-oriented language; Golang, Java or Python preferred
- 2+ years of experience delivering a hosted service
- Demonstrated ability to quickly and accurately troubleshoot system issues
- Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP
- Solid communications skills and experience working directly with and presenting to customers
- 1+ year(s) of experience with Kubernetes is a plus
- 1+ year(s) of experience with docker-based containers is a plus