Senior Software Engineer, Customer Service (Remote)

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. As a Senior Software Engineer on the Customer Service team, you will focus on building solutions that will enhance ezCater’s customer experience through a modern tech stack and AI-enabled tooling.

Responsibilities:

• Take a lead role in designing and building services and features that will drive the transformation of our customer service tech stack, in collaboration with Staff Engineers, Product, and Salesforce experts
• Strike a balance of quality and speed while working on company-level priorities
• Mentor developing engineers and contribute to engineering excellence across the organization
• Have fun building meaningful software with awesome people

Requirements:

• 5+ years of professional development experience, with a focus on backend technologies and building services using Go, Ruby on Rails, Java or similar languages
• Experience integrating with common customer service software and tools, including but not limited to Salesforce Service Cloud, Zendesk, HubSpot, and others
• Exposure to contact center tooling like Twilio and Amazon Connect is a plus
• Demonstrated success designing and consuming APIs (REST or GraphQL), plus working knowledge of relational SQL databases (e.g., PostgreSQL)
• A quality mindset: automated testing clean code, code reviews, and CI/CD basics
• Practical experience using feature flags, telemetry, and safe rollout techniques to ship incrementally and de-risk changes
• Track record collaborating with Product and Design to turn ambiguous problems into iterative deliveries and measurable outcomes
• Eagerness to give and receive feedback in a collaborative learning environment
• Friendly, flexible and pragmatic approach to work