CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers across automotive and related industries. They are seeking a detail-oriented and highly organized Launch Manager to manage the end-to-end launch process for new products and features, ensuring timely and successful releases through collaboration with cross-functional teams.
Responsibilities:
- Develop and manage comprehensive launch plans, including timelines, milestones, and deliverables, ensuring alignment with business goals and stakeholder expectations
- Work closely with product management, engineering, marketing, sales, customer support, and other teams to ensure all launch activities are coordinated and executed smoothly
- Identify potential risks and issues related to product launches and develop mitigation strategies to ensure successful outcomes
- Serve as the primary point of contact for all launch-related communications, providing regular updates to stakeholders and ensuring transparency throughout the launch process
- Create and maintain detailed launch documentation, including project plans, status reports, and post-launch analyses
- Coordinate the development and delivery of training materials and sessions for internal teams to ensure they are prepared for product launches
- Oversee final quality checks and ensure that all launch activities meet established standards and requirements
- Conduct post-launch evaluations to assess the success of product launches, gather feedback, and identify areas for improvement
- Continuously refine and improve launch processes and methodologies to increase efficiency and effectiveness
Requirements:
- Bachelor's degree in Business, Business Administration, Project Management, or a related field
- 5+ years of experience in product operations, launch program management, or program management for SaaS software products
- Proven success leading complex, cross-functional product launches in fast-paced, scaling organizations
- Deep experience managing product and launch workflows in Aha!, including roadmaps, releases, dependencies, customer lists, and cross-team visibility
- Experience operating within Agile or Scaled Agile Framework (SAFe) environments
- Demonstrated ability to design, implement, and scale operational and business processes that support product development and go-to-market
- Experience managing multiple concurrent initiatives across product, engineering, marketing, sales, and customer success
- Demonstrable experience coaching, mentoring, and influencing teams without direct authority
- Advanced program and launch management skills, with Aha! as the primary system of record for planning, tracking, and executive visibility
- Strong operational rigor, with the ability to define, document, evaluate, and continuously improve end-to-end processes
- Exceptional organizational and prioritization skills, able to manage ambiguity and competing demands
- Customer-centric mindset with a strong understanding of customer experience drivers and success metrics
- Excellent written, verbal, and presentation skills, including executive-level communication
- Proven ability to build trusted relationships and align diverse stakeholders toward shared outcomes
- Proactive, solutions-oriented problem solver who anticipates risks and drives mitigation strategies
- Highly detail-oriented with a consistent focus on quality, accuracy, and execution excellence
- Working knowledge of complementary tools such as Jira, Jira Align, and Microsoft Office (Excel, Visio), as needed
- PMP certification or equivalent program management certification preferred
- PMP, Scrum Master, or other relevant project management certifications
- Familiarity with product lifecycle management (PLM) tools and methodologies
- Experience in a tech or SaaS company is a plus