Senior Product Launch Manager

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers across automotive and related industries. They are seeking a detail-oriented and highly organized Launch Manager to manage the end-to-end launch process for new products and features, ensuring timely and successful releases through collaboration with cross-functional teams.

Responsibilities:

• Develop and manage comprehensive launch plans, including timelines, milestones, and deliverables, ensuring alignment with business goals and stakeholder expectations
• Work closely with product management, engineering, marketing, sales, customer support, and other teams to ensure all launch activities are coordinated and executed smoothly
• Identify potential risks and issues related to product launches and develop mitigation strategies to ensure successful outcomes
• Serve as the primary point of contact for all launch-related communications, providing regular updates to stakeholders and ensuring transparency throughout the launch process
• Create and maintain detailed launch documentation, including project plans, status reports, and post-launch analyses
• Coordinate the development and delivery of training materials and sessions for internal teams to ensure they are prepared for product launches
• Oversee final quality checks and ensure that all launch activities meet established standards and requirements
• Conduct post-launch evaluations to assess the success of product launches, gather feedback, and identify areas for improvement
• Continuously refine and improve launch processes and methodologies to increase efficiency and effectiveness

Requirements:

• Bachelor's degree in Business, Business Administration, Project Management, or a related field
• 5+ years of experience in product operations, launch program management, or program management for SaaS software products
• Proven success leading complex, cross-functional product launches in fast-paced, scaling organizations
• Deep experience managing product and launch workflows in Aha!, including roadmaps, releases, dependencies, customer lists, and cross-team visibility
• Experience operating within Agile or Scaled Agile Framework (SAFe) environments
• Demonstrated ability to design, implement, and scale operational and business processes that support product development and go-to-market
• Experience managing multiple concurrent initiatives across product, engineering, marketing, sales, and customer success
• Demonstrable experience coaching, mentoring, and influencing teams without direct authority
• Advanced program and launch management skills, with Aha! as the primary system of record for planning, tracking, and executive visibility
• Strong operational rigor, with the ability to define, document, evaluate, and continuously improve end-to-end processes
• Exceptional organizational and prioritization skills, able to manage ambiguity and competing demands
• Customer-centric mindset with a strong understanding of customer experience drivers and success metrics
• Excellent written, verbal, and presentation skills, including executive-level communication
• Proven ability to build trusted relationships and align diverse stakeholders toward shared outcomes
• Proactive, solutions-oriented problem solver who anticipates risks and drives mitigation strategies
• Highly detail-oriented with a consistent focus on quality, accuracy, and execution excellence
• Working knowledge of complementary tools such as Jira, Jira Align, and Microsoft Office (Excel, Visio), as needed
• PMP certification or equivalent program management certification preferred
• PMP, Scrum Master, or other relevant project management certifications
• Familiarity with product lifecycle management (PLM) tools and methodologies
• Experience in a tech or SaaS company is a plus