Manager, UX/UI Design - Fully Remote!

KinderCare Learning Companies is an early childhood education provider recognized with the Gallup Exceptional Workplace Award. They are seeking an experienced UX/UI Manager to lead their UX practice across multiple digital products, ensuring high-quality design and effective cross-functional collaboration.

Responsibilities:

• Define and own UX ways of working across the product lifecycle, from discovery through delivery
• Establish clear expectations for UX deliverables at each phase (e.g., wireframes, low-fidelity designs, high-fidelity production designs)
• Implement and facilitate structured design reviews to ensure quality, alignment, and clear definitions of 'done'
• Brainstorm and socialize UX principles that guide design decisions across products
• Support 3–4 products, including customer-facing websites/portals and internal tools used by call center teams
• Ensure high-quality, development-ready design output across all supported products
• Lead all aspects of the translation of strategy and wireframes into pixel-perfect, production-ready designs, particularly for large initiatives such as website redesigns
• Serve as the final reviewer and approver for UX deliverables, including the design system
• Proactively establish and maintain effective relationships with Product Managers and Engineering leaders
• Confidently challenge partners when UX quality, readiness, or user outcomes are at risk
• Clearly communicate the value and role of UX to collaborators in group and leadership settings
• Own UX intake, prioritization, and backlog management in partnership with Digital Product Leadership
• Forecast UX capacity and bandwidth 1–3 months ahead and set realistic delivery expectations
• Be accountable for delivery predictability, not just design output
• Directly lead and develop 2+ full-time UX designers, including coaching, feedback, and performance management
• Foster a positive team culture that supports engagement, accountability, and continuous improvement
• Serve as the internal owner of the design system, with final approval authority over changes and usage; own the relationship, prioritization, and governance model with a third-party design agency
• Ensure consistent application of the design system across products

Requirements:

• 5+ years of experience in UX, product design, or related fields
• Prior experience managing designers and leading a UX practice or function
• Proven ability to define and operationalize UX processes in a product-driven environment
• Strong facilitation and communication skills, especially in cross-functional and stakeholder settings
• Comfort owning decisions, setting direction, and challenging partners constructively
• Experience delivering high-fidelity, development-ready designs in collaboration with engineering teams
• Experience working across multiple product types and stakeholder groups
• Experience managing or partnering with external design agencies
• Familiarity with design systems and governance models
• Background in environments where UX maturity is evolving or being formalized