Customer Service Representative - AM Shift

TEKsystems is a leading provider of business and technology services, seeking a Customer Service Representative for a seasonal remote role. The representative will assist customers with voting instructions and ballot items, handle inbound and outbound calls, and maintain professionalism while navigating multiple systems.

Responsibilities:

• Assist with questions about voting instructions and ballot items
• Help customers via phone, online, or mail
• Conduct outbound calls
• Follow provided scripts verbatim
• Navigate multiple systems using dual monitors while speaking and taking notes
• Manage calls from customers who may be frustrated or confused, maintaining professionalism at all times
• Support deadlines tied to meetings

Requirements:

• 1+ year of call center or contact center customer service experience
• 6+ months of outbound calling experience within the last 24 months
• Ability to persuade customers to complete a required action (not sales-related)
• Strong verbal communication and a clear, professional speaking voice
• Ability to follow scripts word‑for‑word
• Ability to multitask effectively (talk, listen, take notes, toggle systems)
• Experience handling high‑stress situations or de-escalating upset callers
• Comfortable learning quickly and adapting to a fast-paced environment
• Proficiency with Microsoft Office tools (Outlook, Teams)
• Experience with cloud-based phone systems (preferred but not required)