Key skills
Customer Success ManagementAccount ManagementData-driven mindsetSaaS experienceAutomotive industry knowledgePerformance KPI trackingcommunication skillsOrganization skillsRelationship-building skillsFast-paced environment adaptabilityAISaaSLeadershipCommunicationCustomer Success
About this role
Bitesize is a fast-growing startup helping car dealerships reconnect with customers using an AI-powered text messaging approach. The Customer Success Lead will be responsible for driving retention, expansion, and long-term customer value across the customer base, acting as the primary owner of customer relationships.
Responsibilities:
- Own the full post-sale customer lifecycle, from onboarding through renewal
- Act as the primary point of contact for assigned customer accounts
- Drive high renewal rates and identify expansion and upsell opportunities
- Monitor account health, usage, and performance metrics
- Proactively address customer risks and resolve issues before escalation
- Partner closely with Product, Data Ops, and Leadership to advocate for customer needs
- Track and report on retention, expansion, and customer performance KPIs
- Help shape and improve Customer Success processes as the company scales
Requirements:
- 3–6+ years of experience in Customer Success, Account Management, or a similar client-facing role
- Proven experience owning renewals and expansion
- Strong communication, organization, and relationship-building skills
- Comfort working in a fast-paced startup environment
- Data-driven mindset with experience tracking KPIs
- Recent experience directly managing people with performance KPIs
- Experience in SaaS, automotive, or tech-enabled services
- Prior experience scaling customer success processes