Key skills
Laboratory Information SystemsLaboratory application workflowsHealthcare information systemsSystem setupmaintenanceDevice integrationsAnalytical skillsVerbal communicationWritten communicationOrganizational skillsLeadership abilitiesCollaboration skillsLeadershipProject ManagementMentoringCommunication
About this role
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The Senior Business Systems Analyst provides leadership in the development, optimization, and support of clinical applications, ensuring reliable systems operations and effective communication of impacts on system processes.
Responsibilities:
- Serve as the primary subject matter expert and central resource for the assigned application domain
- Lead initiatives for the development, maintenance, and enhancement of IT application systems
- Ensure project assignments and operational tasks are effectively prioritized, tested, and executed
- Partner with software vendors to maintain stable, functional, and forward-looking application solutions
- Escalate issues appropriately and communicate impacts on system processes to leadership
- Support the onboarding and orientation of new analysts
- Assist in coaching and mentoring less experienced team members and fostering strong team relations
- Apply innovative thinking and advanced troubleshooting techniques to resolve system and workflow issues
- Communicate issues clearly and effectively to leadership
- Fully support and utilize the organization's IT project management methodology
Requirements:
- 7+ years of experience with Laboratory Information Systems (LIS) (preferably Clinisys/Sunquest, including system setup, support, and maintenance)
- 7+ years of experience with laboratory application workflows and device integrations
- Extensive knowledge of healthcare information systems technologies, processes, and application software
- Deep understanding of lab operations, requirements, and workflows to ensure optimal system configuration and usage
- Demonstrated ability to work independently with high accountability in fast-paced or stressful environments
- Solid verbal and written communication skills, with the ability to present complex information effectively
- Exceptional organizational, analytical, and leadership abilities
- Proven capability to collaborate with diverse teams, build relationships with stakeholders, and guide customers through challenging initiatives
- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy