Customer Service Management

Traveling with Michaila is seeking a Remote Customer Service Management professional to oversee client interactions and ensure a high-quality experience. The role involves managing client communications, service workflows, and maintaining accurate records while working independently in a fully remote setting.

Responsibilities:

• Oversee and support client communications and service workflows
• Ensure timely responses, follow-ups, and issue resolution
• Coordinate details, schedules, and confirmations as needed
• Maintain accurate records and service documentation
• Provide professional, friendly leadership in client-facing situations

Requirements:

• Strong communication, organization, and problem-solving skills
• Ability to multitask and work independently in a remote setting
• Reliable, detail-oriented, and tech-comfortable
• Must be a citizen of the US, UK, Mexico, Australia, Spain and LATAM
• Customer service or client management experience