Traveling with Michaila is seeking a Customer Service Management Professional to oversee client interactions and ensure a smooth, high-quality experience. The role involves coordinating service workflows and managing multiple client needs independently in a remote environment.
Responsibilities:
- Coordinate and monitor client communications and service processes
- Ensure timely responses, follow-ups, and resolution of client issues
- Organize schedules, confirmations, and operational details as needed
- Maintain accurate records and documentation of client interactions
- Provide professional, solution-focused support in client-facing situations
Requirements:
- Strong communication, organizational, and problem-solving skills
- Ability to manage multiple priorities independently in a remote environment
- Detail-oriented, reliable, and comfortable with technology
- Must be a citizen of the US, UK, Mexico, Australia, Spain, or LATAM
- Customer service, client management, or related experience preferred but not required