Principal Technical Program Manager (OCI) - Japanese/English

Oracle is a leading technology company specializing in cloud solutions and data management. They are seeking an experienced Principal Technical Program Manager to manage complex customer relationships and drive strategic initiatives within the Oracle Cloud Infrastructure (OCI) team.

Responsibilities:

• Develop and manage DRCC and Alloy customer relationships by forming long term relationships and becoming deeply connected with customer technical staff and senior management
• Display authority, confidence and a significant understanding of the customers’ business strategy and industry drivers. Understand the customer organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap
• Work collaboratively with sales, the delivery teams, product, engineering, and customers to identify appropriate solutions
• Operate as the primary contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines-of-business
• Monitor, report and communicate on complex projects for effective and efficient use of Oracle resources, achieving the contract margin and revenue objectives
• Act as a point of contact for any major incidents, responsible for coordinating OCI-wide response and managing communication and customer expectations through resolution
• Establish and maintain a program governance model with the customer at the most senior management and senior executive levels
• Perform proactive scope and risk management. Lead complex account planning and reviews
• Often takes a project/program lead role. Provide leadership and expertise in the development of new products, services and processes. Lead initiatives for organizational process improvement and tool development
• Contribute to the organization at a regional level to drive regional and global strategy execution

Requirements:

• 10+ years' experience developing and implementing strategy, then executing against, large cross cutting programs that directly impact customer success
• Native / Bilingual, or Professional Proficiency in English and Japanese
• You display a demonstrated ability to think broadly and strategically
• You possess a technology background that enables you to understand the complexities of cloud architecture and advise our customers in achieving their cloud infrastructure strategy
• You exemplify maturity and judgment, and possess advanced problem solving, negotiation/influence, analytical, and leadership skills
• You can work well with senior leaders from our DRCC/Alloy customers and within all of Oracle (from engineering to business) to drive results for core business initiatives
• You work well in ambiguity, can work with your team and customers to dive into a problem and create a solution
• MBA or Master degree in a technical subject area
• Hands-on experience with enterprise technical account management
• Technical domain knowledge of public cloud technologies and/or distributed systems