Pension Outsourcing Benefits Project Manager

WTW is a leader in the defined benefit outsourcing business, seeking a Pension Outsourcing Benefits Senior Associate - Project Manager/Administration Consultant. In this role, you will manage defined benefit plan administration services, lead special projects, and mentor junior colleagues while ensuring efficient service delivery and adherence to regulatory standards.

Responsibilities:

• Serve as primary client contact for out-of-scope work and manage client conversations for change orders and special projects
• Manage projects of moderate complexity serving
• Ensure progress against established budgets, timelines and quality standards
• Support the administrative team to define and develop administrative processes and procedures. Increase efficiency within client teams by identifying ways to improve processes
• Raise issues as appropriate to senior leaders on the client team
• Employ WTW’s Excellence tools and concepts to ensure efficient and quality output/service delivery
• Attend client meetings, consult with the client and the other internal consultants/managers on our administration standards and best practices
• Lead the consulting internally and externally for out-of-scope delivery of administrative procedures ensuring they effectively meet the needs of our administrative responsibilities and align with our excellence and administration standards
• Determine impact of administration enhancements and support teams on the transition to ongoing activities
• Mentor colleagues on all aspects of administration
• Adhere to plan documents and government regulations in administering plans
• Develop, train and provide feedback to team members

Requirements:

• 5+ years of experience in administration of defined benefit plans, preferably gained in a benefits consulting environment
• Experience consulting on pension administration projects and/or systems, including interaction of data, software, administration outputs, and processes in accordance with plan provisions, Internal Revenue Code, ERISA, and other legal regulations
• Solid understanding of pension and broader benefit plan design
• Functional or industry knowledge/experience in the application of technology to solve human resource needs such as HRIS/payroll system integration, pension plan administration, health and welfare plan administration, employee self-service and pension payroll administration
• Ability to work on a multifaceted team (administration, technology and service center) with competing projects, deliverables and priorities, including client implementations and one-time special project work
• Strong interpersonal and client management skills
• Excellent written and verbal communication skills
• Strong analytical, integrative, problem-solving and project management skills
• Strong organizational abilities and flexibility to work in a performance driven environment
• Bachelor's degree or equivalent in business, benefits administration, or related field, CEBS designation or actuarial training a plus