UC Engineer - III

NR Consulting is a company focused on providing consulting services, and they are seeking a UC Engineer - III. The role involves engineering and supporting Microsoft Teams Voice solutions, troubleshooting network issues, and ensuring effective communication with stakeholders.

Responsibilities:

• Minimum of 3 years of industry experience based on Microsoft Voice solutions
• Ability to own tickets raised for our insight customers and Identify network system issues, troubleshoot, and provide solutions for the Microsoft Teams Voice solutions implemented and managed
• Strong background for engineering with possible architectural design of Unified Communications with a focus on Microsoft Teams and Teams PSTN configurations as a must
• Deep understanding of Microsoft Teams core services, features, and feature management
• Deep understanding of data governance, data storage, and multi geo voice service availability
• Proven experience supporting enterprise-scale Teams Voice solutions using the following technologies
• The candidate should be able to support and have End-to-end deployment knowledge of On-Premises, Hybrid and Office 365 for Microsoft Teams Unified Communications
• Eagerness to learn new tools and technologies, and passion to deliver quality solutions both individually and as part of a team
• Good communication skills in order to communicate to technical and non-technical stakeholders

Requirements:

• Minimum of 3 years of industry experience based on Microsoft Voice solutions
• Ability to own tickets raised for our insight customers and Identify network system issues, troubleshoot, and provide solutions for the Microsoft Teams Voice solutions implemented and managed
• Strong background for engineering with possible architectural design of Unified Communications with a focus on Microsoft Teams and Teams PSTN configurations as a must
• Deep understanding of Microsoft Teams core services, features, and feature management
• Deep understanding of data governance, data storage, and multi geo voice service availability
• Proven experience supporting enterprise-scale Teams Voice solutions using Microsoft Teams including PSTN Capabilities, Session Border Controllers (Ribbon, AudioCodes), SIP Connectivity via Direct SIP, Channel provider, Operator connect, Contact Centre Solutions (Anywhere 365 Contact Centre, Luware Contact Centre, Nice Contact Centre), Call Recording (Verba Recording, Dubber, ASC Technologies), Call Analytics (Code – Clobber), Active Directory and ADFS knowledge, Level 300 knowledge of Ecosystem hardware supportability (End User Devices and Microsoft Teams Rooms Systems) including Logitech, Poly, EPOS, Microsoft Surface Hubs, Yealink
• The candidate should be able to support and have End-to-end deployment knowledge of On-Premises, Hybrid and Office 365 for Microsoft Teams Unified Communications
• Eagerness to learn new tools and technologies, and passion to deliver quality solutions both individually and as part of a team
• Good communication skills in order to communicate to technical and non-technical stakeholders
• Microsoft MS-700 Managing Microsoft Teams
• Microsoft MS-721: Collaboration Communications Systems Engineer
• Ribbon Client Accreditation
• AudioCodes Accreditation
• Experience specifically around Microsoft on premises and cloud migrations including migrations and migration tools for Microsoft Teams and Microsoft Skype for Business 2015, 2019
• Other experience with the Microsoft portfolio including Microsoft Active Directory and Microsoft Azure
• Other experience of Voice Technologies including Mitel, Avaya (Nortel), Cisco Call Manager/Cube