Systems Engineer- 2498

Randstad Digital Americas is seeking a Systems Engineer with expertise in physical security systems. The role involves providing technical support, troubleshooting complex issues, and collaborating with cross-functional teams to ensure effective integration of security systems with IT infrastructure.

Responsibilities:

• Works independently to understand workflows and applies technical knowledge to assist end users
• Follow all established procedures
• Creates clear documentation for education, knowledge sharing for the team, and procedure/policy requirements
• Utilizes critical thinking to decipher workflows to understand adjustments needed to application deployments
• Understands basic technology infrastructure to assist with any new functionality, break/fix or application replacement
• Provides a proactive rounding experience to the market and cross
• Collaborates with team members in other markets to share lessons learned, opportunities, and ideas
• Ability to develop and maintain internal knowledge bases for troubleshooting, maintenance, and support procedures
• Follows appropriate escalation workflows to level 4 product teams
• Provides Level 4 product teams a feedback loop from the market user base, for product questions, iterations and opportunities
• Deep, hands-on understanding of both physical security technologies and facilities management systems while being able to troubleshoot, resolve issues, and provide expert guidance. The role also demands strong leadership capabilities to manage escalated technical support issues, mentor junior teams, and collaborate cross-functionally with other departments and vendors

Requirements:

• Deep, hands-on understanding of both physical security technologies and facilities management systems while being able to troubleshoot, resolve issues, and provide expert guidance
• Strong leadership capabilities to manage escalated technical support issues, mentor junior teams, and collaborate cross-functionally with other departments and vendors