Key skills
Cisco Call ManagerUCCXCisco CubeSIPVisioVoice VLANsVoice QoSAkkadian SoftwareJiraPeople SkillsCommunication SkillsCollaboration
About this role
Black Box is seeking a highly skilled Cisco Voice Technical Operation Engineer with expertise in Cisco Call Manager and related technologies. The role involves problem-solving and developing Voice Engineering standards while working on BMO Branch Voice projects, focusing on design and implementation.
Responsibilities:
- Expert in Cisco Voice Products V15
- Works with Global Voice Engineering and Voice Tier 2 staff
- Creates Visio Drawings for the Cisco Voice Infrastructure
- Follows FCB standards for Cisco Voice Systems including, Operations process, backups and DR
- Works documenting all Cisco Voice Infrastructure
- Primary Voice engineer for BMO Voice branch conversion and uses the FCB Voice Branch Site readiness templates, standards and testing models
- Interfaces with all Data Network Team, Voice Operations team and Cisco TAC
Requirements:
- Highly skilled in Cisco Voice platforms including Cube, CUCM, UCCX and Expressway
- Visio and past Cisco Voice design documentation with drawings, IP, Ports, SIP traffic pattern and more
- Experience with LFI, PCI and other compliance for voice systems
- Experience with Data Network DHCP, Voice Vlan's and Voice QOS
- Experience with Branch Cisco Voice technology
- Prior experience working in Financial Services, Commercial Banking or Technology
- Able to multi-task, prioritize, and manage time
- Ability to work well in a Global team and as an individual contributor
- Leader for voice team to engineer existing FCB Voice Branch template design to implementation
- Good Communications skills to turnover Voice Operations team to a Voice Tier 2 team
- Required to work some weekends and on the BMO branch conversion weekend
- Must have good people skills and professional representation for the Voice team
- 5 years' experience on Cisco Voice platform
- Minimum of 5 years' experience Cisco voice infrastructure V14 and V15
- Required Cisco voice platform and SIP services experience
- Working in a global company, understanding team collaboration across different geographies, time zones and culture
- Bachelor's degree or equivalent practical experience of 5 years or more
- Experience with Jira
- Experience with Akkadian Software