Key skills
Sales experienceCustomer relationship managementProject managementTime managementCommunication skillsMultitaskingEager to learnExcel/Google SheetsSalesforceHome services knowledgeAttention to detailOrganizational skillsProject ManagementCommunicationTime ManagementCustomer SuccessAccount ManagementSales
About this role
Angi® is a company dedicated to connecting homeowners with reliable professionals for home improvement projects. The Project Management Associate role involves managing large scale projects from lead qualification to completion, requiring strong project oversight and client management skills.
Responsibilities:
- Kick off projects by responding to warm inbound leads, acting as a consultant and advisor to homeowners to help them define their vision and win their business
- Leverage our existing network of Service Providers to find the best fit & value for each unique project
- Create new partnerships with Service Providers by demonstrating the value of our program and helping them scale their business through the Real Estate Program
- Coordinate a high volume of home improvement projects, managing all details from outreach and scheduling to invoicing and resolving customer concerns
- Cultivate a robust pipeline from 20+ leads per month while simultaneously advancing and managing existing accounts
- Actively manage your business pipeline and develop a long-term strategy for sustained growth & success
- Embrace a high-learning environment with the potential to specialize in specific trade categories or develop advance skills in coaching, project management, and consultative sales
Requirements:
- At least 1 year of experience in customer success, sales or account management (or senior customer service roles)
- Comfort selling projects and reaching customers by phone, email, and text, with an emphasis on handling high call volume
- Experience and/or excitement around building a book of business and ensuring the fulfillment of strategic sales and project completion targets
- Ability to build and maintain strong relationships with both customers and outside vendors/partners
- Ability to work independently with excellent time management; you must be able to multitask and handle a high volume of relationships and projects simultaneously
- Excellent written and verbal communication skills
- Exceptional attention to detail and strong organizational skills
- Someone who is eager to learn and grow!
- Comfort with hitting monthly KPIs is key
- Good foundation in Excel/Google Sheets
- Knowledge of home services, skill trades, and/or real estate
- Experience with Salesforce
- A proven track record of exceeding quota attainment