Customer Service Representative - Work from Home (Kentucky residents)

Morley is a company focused on delivering extraordinary experiences, and they are seeking a Customer Service Representative to assist customers with their benefits questions. The role involves responding to inquiries through various communication channels and ensuring quality standards are met.

Responsibilities:

• Research and respond to customer questions on dental, vision, life and disability benefits using our systems and information sources
• Help customers, groups and providers over the phone and in writing, using clear, polite language and appropriate grammar / punctuation
• Follow quality standards when handling communications
• Check subscriber plans to determine their benefits
• Gather, organize, manage and record claims, messages and other documents
• Perform other tasks as needed to support the team
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Requirements:

• Strong communication, interpersonal and organizational skills
• Computer skills (MS Office, web browsers, able to work in several programs at once)
• High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
• Excellent communication (spoken and written), interpersonal and organizational skills
• Computer skills
• Microsoft Office including basic Word, Excel and internet usage
• Able to use several computer programs at once
• Able to handle calls, emails, web chats and written questions with training
• High school diploma or equivalent
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Available to work shifts within the center's hours of operation: Monday - Friday (no weekends!) 8 a.m. to 6 p.m. Eastern time / 7 a.m. to 5 p.m. Central time (may change based on business needs)
• Must be able to stick to the schedule reliably
• Kentucky resident
• Secluded and distraction-free work environment
• Required internet setup: High-speed internet delivered through a wired provider (cable or fiber), Computer must be physically connected to your modem / router using an Ethernet cable, Wireless, 5G and satellite connections are not supported
• Call center experience
• Completion of a Customer Service Simulation test
• Able to complete a dental training course