Solutions Engineer-Post-sales

Hatch is seeking a passionate Solutions Engineer to join their growing team. This role involves leading technical discovery, solution design, and app building for customers on Hatch’s AI platform, while collaborating with various teams to deliver scalable solutions.

Responsibilities:

• Partner with GTM teams as the technical and product expert throughout the implementation and post go-live operation
• Lead technical discovery to understand customer workflows, data structures, integrations, data flows and goals, then translate them into solution designs on Hatch
• Collaborate with Product and Engineering to shape solution architectures, integrations and features that make our platform easier to adopt and scale
• Design and build customer integrations using low code tools
• Build custom reports and dashboards (e.g., in Sheets, BI tools, or SQL) that surface performance, ROI and opportunities for optimization

Requirements:

• ~5 years of experience in Technical Account Management, Solutions Consulting, Implementation Engineer or a similar customer-facing technical role
• Proven success supporting enterprise implementations at a B2B SaaS company
• Technical and data-savvy, comfortable working with/troubleshooting APIs, data flows, webhooks and product configurations; you use performance data and customer metrics to inform your recommendations
• Conversant in Javascript and SQL, as well as low code tools like Zapier
• Comfortable juggling multiple priorities in a fast-moving, ambiguous environment
• Growth mindset, curious and coachable
• Eager to contribute to our knowledge base with new processes, playbooks, integration frameworks and best practices
• Great communication skills with business and technical audiences
• Experience with AI, automation, voice technology, CRM or customer engagement platforms
• Background in CRM, martech, contact center or sales-led SaaS environments
• Familiarity with implementation workflows and integrations (e.g., CRMs, support tools or data platforms)