Customer Service Specialist

WEX Inc is a company that provides payment processing solutions, and they are seeking a Customer Service Specialist to work in a lively call center environment. The role involves answering customer inquiries, assisting with billing questions, and resolving customer issues to deliver quality customer service.

Responsibilities:

• Answer inbound calls from drivers, merchants, and fleet managers
• Assist customers with billing questions, payments, and invoices
• Resolve customer issues in a timely manner
• Deliver quality customer service with each interaction
• Troubleshoot and assist customers with online inquiries
• Perform account maintenance while ensuring proper security measures are met
• Identify accepting locations for customers to use product
• Process authorizations for merchants when appropriate
• Document accounts as needed
• Maintain compliance with policies
• Consistently meet or exceed individual Key Performance Indicators (KPIs)
• Promote programs and products available
• Maintain compliance with policies
• Maintain adherence and conformance to scheduling needs and expectations
• Assist with other areas of the business as needed

Requirements:

• High School Diploma/GED
• Proficiency with computers is required
• Access to high-speed internet via ethernet cable is required
• Previous exposure managing a steady flow of incoming calls
• Strong customer service and/or call center background is preferred