Customer Experience Operations Manager

Workerbee is an AI-powered platform for modern hiring, connecting companies with enterprise-proven experts and AI-savvy specialists. The Customer Experience Operations Manager role involves solving complex problems through expertise in CX systems optimization and AI-driven customer operations.

Responsibilities:

• Optimizing CRM and CX platforms such as Salesforce, Zendesk, or HubSpot
• Designing AI-assisted workflows including chatbots, ticket routing, and self-service tools
• Improving customer journey analytics and feedback loops
• Integrating CX platforms with internal operational systems
• Establishing scalable customer support operating models

Requirements:

• Hands-on expertise in CX systems optimization, automation strategy, and AI-driven customer operations
• Experience optimizing CRM and CX platforms such as Salesforce, Zendesk, or HubSpot
• Experience designing AI-assisted workflows including chatbots, ticket routing, and self-service tools
• Experience improving customer journey analytics and feedback loops
• Experience integrating CX platforms with internal operational systems
• Experience establishing scalable customer support operating models
• Ability to translate customer insights into operational improvements
• Experience deploying AI tools in real-world support environments
• Strong systems thinking across CX, data, and automation layers
• Comfort working with APIs and integration frameworks
• Focus on measurable CX KPIs like CSAT, NPS, and resolution time