Customer Success Manager (B-Corp / Tech for Good)

Leanpath is a mission-based company focused on building a more sustainable future by eliminating global food waste. The Customer Success Manager will drive the post-sales journey, guiding clients from onboarding to full program adoption while cultivating relationships and leveraging data to demonstrate food waste reduction efforts.

Responsibilities:

• Help chef-leaders and management analyze food waste data, identify root-causes of food waste, and foster behavior change, with the goal of reducing food waste and improving the customer’s bottom line
• Monitor client satisfaction, analyze client outcomes, and prepare ongoing results analyses
• Use data to help communicate analytical findings in a way that corporate executives and business managers can easily understand
• Train customers in the use of Leanpath products and services and in the implementation of Leanpath food waste prevention methods, either on-location or via web-based training platforms
• Oversee the customer journey for a group of clients, monitoring their progress and responding to program issues and questions
• Use internal systems to highlight and address performance or compliance issues as well as to devise strategic segment- and industry-specific engagement campaigns and proactively communicate with sites
• Coordinate with our Technical Support team to provide front-line support and diagnosis on software or hardware issues
• Ability to travel internationally. Travel anticipated at approximately 20%
• Other duties as assigned

Requirements:

• Bachelor's Degree (or equivalent experience)
• At least three years of experience in a customer-facing role
• Comfort working on a remote international team
• Strong project management skills
• Experience monitoring and discussing performance metrics across multiple customer implementations
• Excellent verbal and written communication skills
• Energetic, positive, diplomatic, professional presence
• Fully proficient with Microsoft Office and web-based equivalents
• Strong MS Excel and data analytics skills
• Familiar with video conference solutions (like Teams)
• Experience with CRM systems (like Salesforce.com)
• Ability to travel internationally. Travel anticipated at approximately 20%
• Experience working for a SaaS / data analytics company
• Presentation/training experience
• Familiarity with corporate foodservice operations