Senior Group Product Manager, Broker Experience

Spark Advisors is a healthcare tech company focused on improving the Medicare experience for seniors. As a Senior Group Product Manager for the Broker Experience, you will lead the product strategy for broker-facing enrollment journeys and manage a team to enhance the overall user experience and compliance of the system.

Responsibilities:

• Own the broker experience strategy end-to-end
• Set the vision, strategy, and roadmap for Spark’s broker-facing experience across the enrollment journey (Plan Fit → Quote → Enroll) and the highest-leverage adjacent workflows that improve quality and throughput
• Establish crisp product principles for broker experience: speed-to-enroll, reduced tab-switching, lower error rates, and defensible compliance evidence
• Make hard tradeoffs across speed, compliance, and outcomes; align execs and cross-functional leaders on sequencing
• Drive a cohesive experience for telephonic brokers and agencies where “the chain of enrollment” is naturally captured as part of the workflow (what was asked, shown, said, and attested)
• Partner with Compliance to bake the scorecard and policy requirements into broker workflows so quality is enforced by the product—not by escalating headcount
• Identify friction that causes compliance risk (missing SOAs, incomplete disclosures, unclear handoffs) and design product guardrails that prevent it
• Manage two PMs with clear ownership boundaries, strong execution habits, and high standards for product craft
• Coach PMs on discovery, stakeholder management in a regulated environment, and writing specs that hold up under compliance scrutiny
• Build a healthy operating cadence (goals, metrics, roadmap reviews, learning loops) while maintaining urgency
• Define what success means in measurable terms (e.g., time-to-quote/enroll, conversion, error rate, compliance completion, misfit/RDR proxies where applicable, adoption of Spark as the primary workflow)
• Instrument the product so we can learn quickly and make confident decisions (what’s working, what’s noise, what’s risky)
• Ensure launches include rollout plans, enablement, and post-launch iteration so “shipped” becomes “used and trusted.”
• Engineering & Design: build coherent systems, not one-off screens
• Compliance: convert policy into product rails and auditable evidence capture
• Ops / Success: ensure workflows reduce operational burden rather than shifting work onto customers
• GTM: ensure the broker experience supports selling on value (quality + productivity), not just pricing conversations

Requirements:

• 10+ years of product management experience, including 2+ years managing PMs
• Deep experience building B2B SaaS products used daily by frontline operators (sales, call center, ops, or similar), with a bias toward workflow, speed, and reliability over polish
• Strong product judgment and the ability to thrive in ambiguity. Turning messy, regulated workflows into crisp roadmaps and shipped systems
• Proven ability to lead cross-functional partners without relying on authority (Engineering, Design, Compliance, Ops, GTM)
• High bar for craft: clear problem framing, clear specs, clear rollouts; 'we built it' isn't the same as 'brokers rely on it.'
• Comfort operating in regulated environments where auditability, evidence capture, and compliance constraints matter
• Experience in Medicare, insurance, healthcare, fintech, or other compliance-heavy domains
• Experience building high-throughput frontline workflows (call center / telephonic / sales assist tooling)
• Experience with product-led operational scale (reducing manual burden through workflow design and automation)