Customer Service Representative

TurboTax USA is a leading provider of tax preparation software and services, dedicated to simplifying the tax filing process for individuals and small businesses across the United States. The role of a TurboTax Customer Service Representative involves assisting customers with inquiries related to tax software products and providing support to ensure a positive experience.

Responsibilities:

• Assist customers with their questions regarding TurboTax products and tax return software
• Address inquiries related to downloading and installing the software, logging into accounts, basic navigation, importing documents, printing, filing, and answering straightforward tax questions
• Provide clear, empathetic support to ensure customer satisfaction and foster a positive experience
• Maintain detailed records of customer interactions, adhering to company policies, and striving to meet or exceed performance targets related to customer satisfaction and schedule adherence

Requirements:

• Strong communication skills
• Proactive attitude toward learning
• Familiarity with customer service principles
• Genuine desire to assist others
• Comfortable working independently in a remote environment
• Ability to manage own schedule
• Effective utilization of various digital tools
• Ability to empathize with customers
• Ability to articulate solutions clearly
• Maintain a positive attitude
• Reliable internet connection
• Quiet workspace
• Flexibility to work a minimum of 25 hours per week
• Prior experience in customer support
• Technical assistance experience
• Software troubleshooting experience