Senior Director of Product Management (RMM & Professional Services Automation)

Acronis is a Swiss company specializing in cyber protection and IT management solutions. The Senior Director of Product Management will lead the strategic vision and execution of Acronis’ Remote Monitoring & Management (RMM) and Professional Services Automation (PSA) product portfolio, driving innovation and market leadership in IT service delivery.

Responsibilities:

• Define the long-term strategy for RMM & PSA, aligning with Acronis’ mission to unify IT management, security, and automation
• Lead the product roadmap, prioritize AI-driven features (predictive maintenance, automated remediation), and scalability enhancements based on MSP needs
• Manage and mentor a dedicated team of product managers, fostering innovation and execution excellence
• Work closely with Engineering, UX, Sales, Marketing, and Support to deliver high-impact products
• Monitor trends in IT automation, MSP Ops, and competing platforms to maintain competitive differentiation
• Engage with customers, partners, and internal stakeholders to gather insights and validate product direction
• Partner with Marketing and Sales to drive product launches, messaging, and adoption
• Define KPIs, track product performance, and iterate based on data-driven insights

Requirements:

• 10+ years of product management experience, with at least 5 years in RMM, PSA, IT automation, and/or MSP-focused SaaS platforms
• 5+ years of leadership experience, managing product managers or cross-functional teams
• Strong technical understanding of RMM, endpoint management, and PSA solutions
• Proven ability to define product strategy, prioritize roadmaps, and drive execution
• Knowledge of MSP business models and the automation of their processes in service delivery
• Experience with planning, resourcing, budgeting, handling dependencies, long-term roadmaps, Agile environments, project management, and virtual teaming
• Excellent communication, stakeholder management, and leadership skills
• Bachelor's degree in Computer Science, Engineering, or a related field; an MBA or advanced degree is a plus
• Additional knowledge of providers and B2B IT services is highly desirable