Business Analyst

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers, seeking a Business Analyst to support the delivery of an AI-enabled solution for the Non-Conformance process. The role involves gathering business requirements, translating them into actionable specifications, and facilitating discussions with stakeholders to ensure alignment across various teams.

Responsibilities:

• Gather and document business requirements for the AI‑enabled non‑conformance workflow
• Perform detailed process analysis and map current vs. future state processes
• Translate business needs into user stories, functional specifications, and acceptance criteria
• Support creation of baselines, value measures, and benefits frameworks for CAR justification
• Facilitate discussions with cross‑functional stakeholders at the appropriate seniority levels
• Drive clarity and alignment across Quality, Supply Chain, IT, and vendor teams
• Support change management efforts by articulating process impacts and user considerations

Requirements:

• 5+ years of experience as a Business Analyst in large, enterprise environments
• Experience supporting AI, analytics, automation, or advanced digital programs
• Strong process-mapping skills with the ability to translate complex workflows into clear requirements
• Proven ability to work in ambiguous, fast-changing environments with multiple stakeholders
• Excellent communication skills and experience working with senior leaders
• Ability to influence without authority and build alignment across functions
• Strong documentation discipline (requirements, user stories, functional specs, decision logs)
• Experience with quality, non-conformance, supply chain, or regulated operations
• Prior work in digital transformation programs or AI solution delivery
• Experience partnering with change management teams
• Familiarity with enterprise systems integration and configurable platform design
• Experience working with or coordinating multiple consulting partners