Provide oversight of business analysis activities within the delivery function, ensuring consistency and quality of delivery.
Act as an escalation point for complex requirements, issues, and stakeholder challenges.
Work closely with the Head of Technology to support and shape the technology roadmap and prioritisation of initiatives.
Conduct stakeholder interviews and workshops to gather and document requirements as user stories, process flows, or business requirements.
Engage stakeholders regularly to understand and align their needs with project objectives.
Analyse workflows to identify gaps and recommend process improvements.
Collect and interpret data from various sources to guide decisions and validate solutions.
Assess and challenge proposed features for alignment with business needs pre
and post-development.
Prepare project documentation, updates, and reports on progress, risks, and outcomes.
Develop training materials and user guides for new systems and processes.
Collaborate with developers and IT to clarify requirements and ensure solutions meet expectations.
Support test planning, execution, and UAT to ensure solutions meet requirements.
Serve as a point of contact for system queries, offering guidance and basic technical support.
Deliver solutions end-to-end by managing plans, tasks, stakeholders, and communication across the full project lifecycle.

5+ years’ experience in a business analyst role, with responsibility for leading analysis activities within large-scale transformation and software development projects
Experience managing projects or delivering workstreams alongside business analysis responsibilities
Experience working with senior stakeholders to influence decisions and shape outcomes
Experience contributing to or supporting strategic roadmap planning
Graduate in an IT or business-related subject preferable
Experience using project and collaboration tools (e.g. Jira, MS Project, Planner, Miro, Visio, Office 365)
Experience leading workshops, documenting requirements, and presenting outcomes to senior and executive-level stakeholders
Experience working within SDLC and Agile environments, understanding how requirements move through the delivery lifecycle
Experience with system integrations, APIs, and data flows within complex software environments
Strong written and verbal communication skills, with the ability to engage senior stakeholders
Strong analytical and problem-solving capabilities
Ability to manage multiple priorities and deliver across concurrent initiatives

35 days holidays plus 2 duvet days, a shopping day, a volunteering and your birthday off every year!
Annual Birthday Voucher, Wellbeing Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events
A wide array of flexible benefits to choose from such as cinema tickets, gym memberships and health benefits

Business Analyst

Key skills