Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. As a Forward Deployed Engineer, you will be the bridge between technology and customers, implementing and optimizing AI phone agent solutions to ensure their success.
Responsibilities:
- Lead end-to-end implementation of Synthflow’s AI phone agent platform for enterprise customers — from solution design to configuration, integration, and go-live
- Collaborate closely with customer engineering, operations, and success teams to align technical deployments with business objectives
- Develop and maintain integrations with CRMs, telephony systems, and workflow automation tools
- Proactively identify optimization opportunities, guiding customers to get the most out of their deployment and achieve meaningful business outcomes
- Act as the technical voice of the customer, translating their needs into actionable product insights and collaborating with Synthflow’s engineering and product teams
- Troubleshoot, resolve, and prevent technical issues, ensuring reliability and a frictionless experience in production environments
- Create best practices, playbooks, and technical resources that improve future implementations and enable customer self-sufficiency
- Contribute to account growth and renewal by driving strong adoption and long-term technical alignment
Requirements:
- Spanish fluency is mandatory
- You have 3–6 years of experience in a technical, customer-facing role such as Forward Deployed Engineer, Implementation Engineer, or Solutions Engineer
- You're a hands-on problem solver — comfortable writing and debugging code (e.g. Python, JavaScript, or low-code integrations)
- You've led enterprise software implementations or integrations, ideally involving APIs, CRMs, or telephony platforms
- You have experience or deep interest in AI/ML technologies, especially conversational AI or LLM-based systems
- You're a strong communicator who can bridge technical and business perspectives with clarity
- You thrive in fast-paced, collaborative environments and are motivated by helping customers succeed
- Experience integrating or supporting telephony providers, SIP, or contact center systems
- Background in LLM prompting, AI orchestration, or intelligent automation
- Familiarity with enterprise post-sales success frameworks (adoption, enablement, value realization)
- Track record of driving renewals, expansions, or measurable customer outcomes in enterprise settings