Forward Deployed Engineer

Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. As a Forward Deployed Engineer, you will be the bridge between technology and customers, implementing and optimizing AI phone agent solutions to ensure their success.

Responsibilities:

• Lead end-to-end implementation of Synthflow’s AI phone agent platform for enterprise customers — from solution design to configuration, integration, and go-live
• Collaborate closely with customer engineering, operations, and success teams to align technical deployments with business objectives
• Develop and maintain integrations with CRMs, telephony systems, and workflow automation tools
• Proactively identify optimization opportunities, guiding customers to get the most out of their deployment and achieve meaningful business outcomes
• Act as the technical voice of the customer, translating their needs into actionable product insights and collaborating with Synthflow’s engineering and product teams
• Troubleshoot, resolve, and prevent technical issues, ensuring reliability and a frictionless experience in production environments
• Create best practices, playbooks, and technical resources that improve future implementations and enable customer self-sufficiency
• Contribute to account growth and renewal by driving strong adoption and long-term technical alignment

Requirements:

• Spanish fluency is mandatory
• You have 3–6 years of experience in a technical, customer-facing role such as Forward Deployed Engineer, Implementation Engineer, or Solutions Engineer
• You're a hands-on problem solver — comfortable writing and debugging code (e.g. Python, JavaScript, or low-code integrations)
• You've led enterprise software implementations or integrations, ideally involving APIs, CRMs, or telephony platforms
• You have experience or deep interest in AI/ML technologies, especially conversational AI or LLM-based systems
• You're a strong communicator who can bridge technical and business perspectives with clarity
• You thrive in fast-paced, collaborative environments and are motivated by helping customers succeed
• Experience integrating or supporting telephony providers, SIP, or contact center systems
• Background in LLM prompting, AI orchestration, or intelligent automation
• Familiarity with enterprise post-sales success frameworks (adoption, enablement, value realization)
• Track record of driving renewals, expansions, or measurable customer outcomes in enterprise settings