Senior Product Designer, Mobile Experience

HappyCo is a company where people can grow their careers and work with like-minded individuals, fostering a flexible and supportive culture. The Senior Product Designer, Mobile Experience will own complex mobile workflows and collaborate with Product Management and Engineering to enhance the tools used by frontline property teams. This role requires a deep understanding of customer needs and the ability to translate operational challenges into effective mobile solutions.

Responsibilities:

• Own and evolve core mobile workflows used daily by maintenance and property teams in the field
• Co-author and articulate a clear mobile product experience vision in partnership with Product Management and Design Leadership, and act as a long-term champion for that vision as the product evolves
• Design for real-world constraints: offline usage, unreliable connectivity, performance limitations, device variability, and speed under pressure
• Identify and drive improvements across product boundaries, not just within a single product team or feature
• Translate complex operational problems into simple, resilient, mobile-first solutions
• Develop a deep understanding of how maintenance technicians, asset managers, and property managers actually work, rather than how we assume they work
• Run timely, pragmatic research including interviews, usability testing, and lightweight validation loops
• Bring real customer context, such as quotes, workflows, edge cases, and observed behaviours, into everyday product discussions
• Balance customer needs with business goals, technical constraints, and operational realities
• Challenge solutions that are technically impressive or user-friendly in isolation but misaligned with business outcomes or strategic priorities
• Design, prototype, test, and iterate quickly using high-fidelity mobile prototypes
• Leverage AI-driven tools to accelerate ideation, exploration, validation, synthesis, and delivery as part of your daily workflow
• Balance speed with judgment, delivering work that is high quality, scalable, and grounded in evidence
• Deliver meaningful customer-facing improvements within your first month
• Own the design perspective on mobile product instrumentation, ensuring key workflows are measurable and observable
• Partner with Product and Engineering to define meaningful mobile UX metrics (e.g. task completion, time-on-task, drop-offs, retries, adoption)
• Regularly monitor and analyze product usage data to identify patterns, friction points, and emerging behaviours
• Translate insights into clear hypotheses and concrete design actions
• Validate whether shipped changes improve outcomes and iterate based on evidence
• Regularly synthesize and share customer insights from mobile usage data, research, and field feedback with the design team, product partners, and the wider organization
• Surface patterns and themes, not just isolated findings, to keep teams grounded in real customer needs
• Act as a strong, evidence-backed voice for the customer in cross-functional conversations
• Create lightweight, repeatable ways for teams to stay close to mobile customers, even when they are not directly involved in the work
• Use insights to influence priorities and follow-up actions
• Partner closely with Product Managers and Mobile Engineers to define scope, navigate trade-offs, and deliver outcomes
• Work closely with Design Leadership to shape and evolve the mobile product experience vision, aligning day-to-day execution with longer-term direction
• Bring clarity to ambiguity and momentum to complex or stalled problem spaces
• Contribute to and strengthen HappyCo’s mobile design system, based on Material 3 and extended through a custom HappyCo theme
• Participate actively in Product Design team critiques and formal UX reviews, offering and receiving direct, high-signal feedback
• Help raise the bar for design quality, speed, and customer focus across the team

Requirements:

• Typically 8–10+ years of experience in product design, or equivalent demonstrated impact owning complex, real-world products
• Strong product instincts and high personal standards for quality, outcomes, and pace
• Proven experience owning end-to-end mobile product design in complex, real-world environments
• A portfolio that demonstrates depth of thinking, clear problem framing, and measurable impact
• Comfort operating with ambiguity and taking initiative without waiting for permission
• A demonstrated habit of monitoring your work after launch and acting on what you learn
• Ability to plan and run lightweight user research independently, including interviews, usability testing, and rapid feedback loops
• Good judgment around when to go deep on research vs when fast validation is sufficient, balancing rigor with pace, and familiarity with using research platforms (e.g. Great Question or similar) to manage recruitment, insights, and follow-up
• Strong business and product acumen, with the ability to weigh customer value against business impact, delivery cost, and strategic trade-offs
• Comfort engaging in technical discussions, reading code when helpful, and collaborating closely with engineers on feasibility and implementation details
• Willingness to collaborate across time zones (Australia & North America), including regular early morning starts to meaningfully connect with customers and colleagues during shared working hours
• Experience designing B2B or operational mobile products (e.g. field tools, logistics, inspections, healthcare, fintech)
• A track record of breaking silos and influencing outcomes beyond your immediate scope
• Hands-on experience using AI tools (e.g. ChatGPT, Claude Code, Cursor, Lovable, Figma Make, or similar) to accelerate design, prototyping, research synthesis, and insight generation
• Familiarity with mobile platform constraints (Flutter, iOS / Android patterns, performance, accessibility)
• Experience working closely with engineers, including willingness to dive into implementation details or code when useful
• Exposure to analytics or adoption tooling (e.g. Gainsight, Adora or similar) and using data to guide iteration
• Strong synthesis and communication skills, with the ability to make insights visible and actionable for different audiences