Product Engineer - Voice AI

Ascertain is building AI agents to automate administrative work in healthcare, aiming to restore time and trust in the system. As a Product Engineer - Voice AI, you will develop and optimize voice agents for healthcare workflows, working closely with customers and operations to enhance performance.

Responsibilities:

• Build, configure, and optimize voice agents using third-party platforms and in-house tooling
• Own quality assurance for voice interactions
• Work directly with our operations team and customers to understand workflows, gather feedback, and translate insights into product improvements
• Collaborate with engineers to build reliability and monitoring infrastructure as we scale
• Write production code in Python to support integrations and custom functionality
• Contribute to the broader product development process, bringing a user-centric perspective to everything we build

Requirements:

• 3-4 years of experience in software engineering, with proficiency in Python
• A track record of being deeply user and product-centric
• Comfort with ambiguity and significant iteration; you're energized rather than frustrated by the process of getting something right through repeated refinement
• High attention to detail, especially when it comes to edge cases and quality
• Experience working cross-functionally with non-technical stakeholders
• Familiarity with FastAPI, telephony platforms, or voice AI tools
• Healthcare experience