Staff Software Engineer, Provider Performance

Zocdoc is the country’s leading digital health marketplace that aims to empower patients by simplifying the process of finding and booking healthcare. As a Staff Software Engineer on the Provider Performance team, you will lead the development of a provider analytics platform that enhances performance optimization and provider engagement through actionable insights and customizable reporting.

Responsibilities:

• Lead the technical design and architecture of a unified provider analytics platform, consolidating data from disparate sources like Marketplace, Sponsored Results (SPO), and Zo
• Develop and launch new, complex provider-facing features such as organization-level access, advanced data segmentation
• Collaborate with Product, Design, and Analytics to build and test dynamic, data-driven recommendations that help providers improve their performance
• Drive technical strategy and improvements for data accuracy and reliability, including investing in our booking attribution system
• Architect scalable front-end and back-end frameworks to support new metrics, including appointment outcomes, availability insights, and search funnels
• Mentor and provide technical guidance to other engineers on the Provider Performance team
• Partner with cross-functional teams to build and update critical tooling, such as flexible spend management systems

Requirements:

• Have spent 7+ years shaping robust, high-performance backend services and APIs that power real-world user experiences at massive scale—ideally in environments where data reliability is everything
• Experience working with large language models (LLMs), prompt engineering, or AI-powered conversational interfaces, in production environments
• Have a fundamental understanding of building and scaling data-intensive analytics platforms, including both back-end services and front-end visualization
• Bring a strategic mindset, fusing immediate wins with a big-picture roadmap that drives meaningful transformation for your organization
• Lead by example, steering teams toward best-in-class testing, deployment, and observability practices that amplify output and quality
• Have superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
• Have Humility. You believe in treating all people with dignity and respect, regardless of title or tenure