Solutions Engineer, Live Chat

Xometry is a digital marketplace that connects innovators with manufacturers to facilitate custom manufacturing solutions. The Solutions Engineer serves as a trusted advisor, working closely with the Sales team to identify customer needs and propose relevant manufacturing solutions, while also demonstrating the company's capabilities and contributing to marketing efforts.

Responsibilities:

• Support the Sales team by conducting discovery meetings to uncover business and technical requirements that map to Xometry solutions
• Answer customer technical questions related to DFx (Design for Manufacturability, Assembly, Cost Reduction, etc.) and Xometry’s manufacturing capabilities
• Consult with prospects and customers to identify appropriate applications of Xometry technology and define business cases and solutions
• Demonstrate Xometry's capabilities, including the software quoting platform
• Support internal product, sales, and engineering teams by providing feedback and content for marketing collateral through case studies
• Contribute to marketing efforts by serving as an industry thought leader at events and webinars

Requirements:

• Engineering degree (mechanical preferred) or a related technical degree
• 3 to 5+ years of experience in an engineering or technical field
• Mechanically intuitive and knowledgeable about a range of manufacturing processes, ideally across multiple industries
• Demonstrated expertise in some of the following areas: Manufacturing, new product development, materials, CNC Machining, Additive Manufacturing, Injection Molding, and more
• Experience with CAD software
• Comfortable in deep technical discussions with engineers as well as presenting to varied audiences, including executives
• Experienced at preparing technical solutions for business proposals
• Driven and self-motivated with the ability to manage several long-term projects with minimal oversight
• Strong interpersonal, project management, and presentation skills
• Excellent written and verbal communication skills, including mastery of English
• Willingness to travel up to 25%