Senior Product Manager, Member Experience

Teladoc Health is a leader in virtual care, empowering individuals to live healthier lives. The Senior Product Manager for Member Experience will drive product strategy for GLP-1 therapy, collaborating with stakeholders to develop innovative solutions that enhance member access and adherence to treatment.

Responsibilities:

• Own product management on a cross-functional team consisting of Product, Engineering, Design, Data Science, Clinicians, Operations, and Marketing operating in a hybrid of strategic and tactical functions
• Build GLP-1 clinical + digital product strategy (e.g., prior authorization workflows, coverage navigation, compound vs. branded therapy, adherence support). Establish product vision and roadmap, conduct competitive analysis and collaborate with commercial teams to identify market needs, create effective product briefs, build alignment across product lines and functions, define success metrics
• Partner with pharmacy, payers, and providers to drive GLP-1 access and outcomes
• Drive delivery for complex initiatives. Support the Scrum team, write comprehensive features, drive cross-product prioritization, manage dependencies and risks to launch high-quality, on time features that drive intended outcomes
• Manage business, clinical, operational, commercial, and technical stakeholders, including presenting to executive leadership on the progress and outcomes of your initiatives
• Participate in a culture of learning and growing, foster an environment that enables your team to innovate, ask questions, learn quickly, and deliver extraordinary results for the ultimate benefit of our members

Requirements:

• 5+ years Product Management experience in cross-functional, Agile product team
• Experience in the digital health and/or health tech industry required
• Mastery with overseeing the entire product development lifecycle, from ideation to launch and post-launch optimization
• Demonstrated experience driving product vision, design discussions, and developing new products & technologies at scale
• Proven experience leading complex initiatives in a fast-paced environment, balancing big picture approach with day-to-day product direction
• Demonstrated ability to prioritize and negotiate trade-offs for optimal value delivery
• Excellent written, presentation, and verbal communication skills – highly skilled at articulating the 'what, why, and how.' Strong executive presence
• Experience with GLP-1 drugs, weight loss products, or metabolic health, along with specialty pharmacy, PBMs, or payer environments highly preferred
• Believer in collaboration and transparency
• Passionate about improving consumer experience in healthcare, B2C/B2B2C experience preferred
• Independent self-starter, with a can-do attitude and flexibility to quickly adapt and produce in a rapidly changing environment
• Comfort with clinical + regulatory product requirements (prior auth, HIPAA, FDA-regulated experiences)