SSO Global Service Solutions Product Manager

Tektronix is a subsidiary of Ralliant Corporation focused on precision technology and innovation. They are seeking a Global Service Product Marketing Manager who will lead the global service strategy and ensure that service solutions deliver customer value and profitable growth. The role requires collaboration across various teams to develop and execute a go-to-market strategy for service offerings, leveraging customer insights and market trends.

Responsibilities:

• Own the end-to-end lifecycle of the global service portfolio—defining a clear service vision, strategy, and multi-horizon roadmap
• Leverage customer, competitive, and market insights to prioritize offerings that drive revenue, attach, and margin growth
• Deliver monthly, quarterly, and annual business targets (revenue, attach rate, coverage, profitability)
• Apply Ralliant Business System (RBS) principles to drive disciplined planning, commercial execution, and continuous improvement
• Lead the global go-to-market strategy for new and existing service offerings
• Partner with Instrument Product Management, Sales, Marketing, and global channel teams to drive adoption, market share, and attach
• Develop sales enablement assets, competitive positioning, and high-impact training that elevate the field's ability to articulate value
• Define and communicate compelling value propositions rooted in customer insights, industry trends, and differentiated service capabilities
• Ensure consistent, customer-centric messaging across global regions and partner organizations
• Conduct VOC, market research, and competitive analysis to deeply understand customer workflows, pain points, and buying preferences
• Identify emerging service trends, pricing shifts, and competitive threats—and translate them into actionable strategies
• Align SSO Operations, Tektronix business units, and global teams to deliver world-class service performance against SLAs
• Drive consistent global execution, ensuring offerings are delivered at high quality and scale
• Own global pricing strategy for services, warranties, lifecycle programs, and EOL policies
• Partner with regional leaders to maximize price realization, mix enhancements, and profitability improvements
• Contribute to SSO’s long-term strategic planning, policy deployment, and 3–5-year growth initiatives
• Operate as a thought leader who challenges the status quo and brings forward data-driven, transformational ideas
• Achieve monthly, quarterly & annual business goals and key performance metrics (including but not limited to revenue, attach rate, and profitability) through use of FBS, effective business leadership, execution of commercial strategies, and partnership with Tek instruments & marketing teams

Requirements:

• Bachelor's degree in business, Marketing, Engineering or related technical field; MBA or MS in Management preferred
• 5+ years of product marketing or product management experience with demonstrated commercial ownership (P&L, pricing, lifecycle)
• Proven success marketing products or services globally and growing market share in competitive environments
• Strong experience driving operational excellence using kaizen, root-cause analysis, and continuous improvement tools
• Demonstrated ability to balance short-term performance (orders, revenue, profitability) with long-term strategic initiatives
• Experience in branded B2B or B2C organizations, ideally with complex, technical, or service-based offerings
• Track record of leading VOC-driven product strategies and identifying new revenue/growth opportunities
• Ability to influence and lead across matrixed organizations, building trust and alignment across product, sales, marketing, and operations