Customer Solutions Manager

Westinghouse Electric Company is a leader in providing clean energy solutions and is looking for a Customer Solutions Manager. The role involves leading client engagement, tailoring solutions to meet customer needs, and overseeing the technical aspects and pricing of bids while collaborating with various internal teams to enhance product strategy and customer satisfaction.

Responsibilities:

• Develop customer relationships to facilitate understanding of customer needs and create proposals with a value proposition to meet customer needs and secure Orders Entered (OE). Accountable for OE and opportunity pipeline growth for product/technology areas
• Assess near-term market trends, customer buying patterns and competitor moves to adjust product positioning
• Recommend price to capture maximum market value while delivering on business plan assumptions such as margin as sold; collaborate with sales to align on final price to customer. Collaborate with sales on capture planning and final order negotiations
• Support Project Portfolio Manager activities to aggregate product financials and (at least) monthly financial forecasting. Support Project Portfolio Manager activities to develop resource demand signal for Engineering and Supply Chain
• Engage on emergent customer issues, leading the team until project management is available and engaged, working with a collective team to develop technical and commercial solutions
• Collaborate with project teams to understand the status of projects, supporting resolution of challenges during project execution
• Develop relationships with internal stakeholders, such as Engineering resource managers, to ensure people, processes and technology are available to deliver offer commitments and promote market growth. Collaborate with Engineering resource managers to produce high quality proposals
• Ensure good understanding of Intellectual Property aspects of offers and ongoing projects; facilitate needed discussions to develop position on IP. Jointly own approval for release of IP to external stakeholders (e.g., customers, 3rd parties) with Engineering
• Collaborate and co-ordinate with peer leaders in the other Product Segments to ensure cohesive approach to market and holistic customer support and satisfaction; collaborate to develop cohesive, joint proposals
• Collaborate with Global Product Management on product strategy, product roadmaps, technology roadmaps, and innovation ideas

Requirements:

• Bachelor's Degree in Engineering or related technical discipline
• 7+ years relevant experience in product management, product engineering, product resource management, business or operation with increasing progression and complexity and levels
• A consultative and/or product management background with experience in either physical security, probabilistic risk assessment or fire protection to market in a Business-to-Business environment
• Background in leveraging customer feedback, commercial constraints, and business unit feedback/product management engagement to solve pain points and generate value based on return on investment
• Familiarity with the nuclear and energy environments