Key skills
Customer SuccessData EcosystemsTechnical ProwessData GovernanceAI IntegrationCommercial ManagementRelationship ManagementPassionate AdvocateStrategic MindAIAnalyticsLookerTableauSnowflakeBigQuerydbtCollaboration
About this role
Atlan is a pioneering company focused on transforming data chaos into clarity through their active metadata platform. As a Strategic Customer Success Manager, you will work closely with enterprise customers to drive adoption and deliver measurable business outcomes from their data initiatives.
Responsibilities:
- Lead the Metadata Charge: Guide data teams toward better collaboration, trust, and governance as part of the Active Metadata Management movement
- Partner with Industry Titans: Serve as a trusted advisor to Atlan’s customers, including Fortune 500 enterprises and high-growth innovators
- Deliver Measurable Results: Drive clear ROI by helping customers unlock value from their data through adoption, alignment, and outcomes, not just usage
- Shape the Future: Bring the voice of the customer into Atlan. Influence product direction, GTM strategy, and how we scale Customer Success
- Trusted Advisor: Deeply understand your customers’ business goals and data challenges, then design a clear path to value using Atlan
- Relationship Maestro: Build and maintain strong relationships with CDOs, CIOs, Heads of Data, Analytics leaders, and hands-on practitioners across the org
- Success Champion: Own the customer journey end to end, from onboarding and adoption through renewals and expansion, driving long-term success
- Data Hero Evangelist: Capture and share customer wins, helping elevate Atlan’s impact across the global data community
Requirements:
- 7+ years of professional experience, with 3–5+ years in Customer Success, Consulting, or a closely adjacent, customer-facing role
- You care deeply about helping customers succeed and believe in the power of data collaboration, trust, and governance
- Strong understanding of modern data ecosystems and tools such as Snowflake, BigQuery, Tableau, Looker, dbt, and similar technologies
- You actively use AI to think, prepare, and work better, and you're excited about how metadata and governance enable AI-native organizations
- You can translate customer needs into clear insights, success plans, and measurable ROI tied to business outcomes
- Experience owning or supporting renewals and identifying expansion opportunities through value-driven conversations
- Experience with data governance, lineage, or metadata platforms
- Familiarity with APIs, integrations, or workflow automation
- Industry depth (e.g., financial services, healthcare, retail)
- Experience with Customer Success platforms like Vitally, Gainsight, Totango, or ChurnZero
- Exposure to compliance frameworks such as GDPR, HIPAA, or CCPA