Customer Education Program Manager

Klaviyo is a company that empowers creators to own their own destiny by making first-party data accessible and actionable. The Customer Education Program Manager will support the systems that power Klaviyo Academy, ensuring smooth operations and effective communication between stakeholder and technical teams.

Responsibilities:

• Serve as the day to day owner and subject matter expert for designated Academy platforms and integrations
• Ensure workflows across Skilljar, Accredible, Salesforce, Snowflake, and Tableau are stable, documented, and scalable
• Act as the first point of contact for platform questions, issues, and improvements within owned areas of the stack
• Partner with CUED leadership to execute the Academy systems roadmap
• Translate roadmap initiatives, program needs, and stakeholder requirements into clear plans and projects
• Recommend platform enhancements, process improvements, and technical patterns that improve reliability, scalability, and usability
• Support technical projects such as integrations, migrations, and tooling updates by coordinating across Systems, BI, and vendor teams
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up
• Own the operational setup and ongoing maintenance of assigned Academy systems
• Design and maintain processes that reduce manual effort, improve data accuracy, and support long term scale
• Manage testing, rollout, and documentation for system changes to ensure minimal learner and stakeholder disruption
• Collaborate with vendors to troubleshoot issues, resolve limitations, and inform future improvements
• Own the implementation and upkeep of Academy reporting requirements in partnership with BI/Systems teams
• Ensure data accuracy, consistency, and usability across reporting tools and dashboards
• Monitor system performance and learner signals to surface insights, risks, and improvement opportunities
• Use data and operational learnings to continuously improve platform efficiency and workflows

Requirements:

• Proven experience supporting or managing learning platforms, enablement systems, or education technology at scale
• Experience operating in environments where system reliability, data integrity, and governance are critical
• Comfortable owning day to day platform operations while partnering with senior leaders on direction and priorities
• Strong understanding of how learning and learner data flows between systems and data tools
• Hands on experience configuring platforms, managing integrations, and improving operational workflows
• High proficiency with Google Sheets including pivot tables, formulas, lookups, and conditional logic
• Ability to reason through system dependencies, edge cases, and scalability concerns without being an engineer
• Systems minded operator who excels at turning strategy into stable, repeatable execution
• Strong project manager who can coordinate work across technical and non technical stakeholders
• Clear communicator who can explain platform behavior, tradeoffs, and impacts in plain language
• Proactive, pragmatic problem solver who identifies issues and opportunities early
• Motivated by building reliable, learner centered infrastructure that supports meaningful education outcomes
• Familiarity with credentialing platforms or credential programs is a plus, but not required
• Experience working with a Learning Management System such as Skilljar
• Familiarity with data visualization tools such as Tableau
• Experience supporting a credentials platform such as Accredible
• Strong working knowledge of Google Sheets