Sr. Program Manager I - Customer Success Programs

Samsara is the pioneer of the Connected Operations™ Cloud, helping organizations harness IoT data to improve their operations. The Strategic Program Manager will lead large-scale transformational programs for the Customer Success organization, focusing on enhancing customer experience and driving operational efficiency.

Responsibilities:

• Lead the end-to-end planning and delivery of our highest priority and most complex programs with an expert approach to execution, governance and change management
• Develop comprehensive program strategies, roadmaps and plans, expertly framing the need, scoping and roadmapping the work, owning governance and stakeholder engagement, defining KPIs, and reporting on results
• Collaborate with stakeholders and drive alignment, owning program reporting and communication, and partnering to iterate and improve outcomes for Samsara and our customers
• Identify and tackle operational problems through processes, tools, and dashboards that scale and mitigate risks through proactive solutions and communications
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Requirements:

• Bachelor's Degree from a 4-year institution
• 6-8 years of program management, customer success operations, strategy or consulting experience, ideally in a high-growth SaaS environment or fast-paced technology consulting role
• Demonstrated success launching transformational initiatives that measurably improve the customer experience and support scalability within the business
• Strong program management tool-kit, including problem-solving and decision-making skills, able to quickly ramp up on business priorities and derive insights from data
• Clear and confident communication, including ability to influence and lead cross-functional stakeholders, executives and front line managers
• Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs
• Experience with B2B hardware and SaaS products
• PMP certification, Agile/Scrum Certification, Prosci Certification, and/or advanced training in Project/Program Management
• Experience in a global Operations, Customer Success, or Customer Experience organization