Key skills
Business process analysisRequirements gatheringProject ManagementAgile methodologiesData analysisTeam buildingCommunication skillsProblem solvingInterpersonal skillsAITableauKibanaAgileScrumCommunicationCritical ThinkingProblem Solving
About this role
Elastic, the Search AI Company, enables everyone to find the answers they need in real time using all their data. The Senior Business Analyst will drive significant IT programs through data-driven decision-making and collaborate with business leaders to enhance processes and promote innovation.
Responsibilities:
- Support the IT Transformation Office by contributing to the development of high-visibility initiatives and long-term strategic priorities
- Formulate clear, data-driven recommendations, and prepare professional written and oral presentations and documents
- Conduct comprehensive analysis of data from various sources to produce detailed business requirement documents, process mappings, and process narratives
- Provide domain expertise on current-state processes and challenges to identify gaps and opportunities; proactively stay informed about IT trends to deliver well-informed recommendations
- Plan and lead workshops focused on achieving team alignment and driving gap analysis conversations
- Develop and maintain meticulous documentation, including use cases, process flowcharts, and requirements, ensuring consistency and transparency across system implementations
- Be actively involved in and manage multiple projects concurrently within the broader program
- Create project test plans; coordinate, track, and report on testing activities; and validate that proposed solutions successfully meet defined business requirements
- Develop and implement processes across all IT functions
- Collaborate effectively and seamlessly across groups and levels within the organization, building strong working relationships for program delivery
- Maintain regular, clear communication with partners to ensure a shared understanding of project goals, requirements, and success metrics
Requirements:
- 3-5 years of demonstrable experience in a business analyst or similar role
- Strong knowledge of business process analysis, requirements gathering, and system documentation
- Adept at identifying technical faults and capable of drawing on past experiences to drive improvements
- Project Management experience
- Experience with agile software delivery methodologies such as Scrum
- Strong problem solving and analytical/critical thinking skills needed, as well as exceptional written and verbal communication skills
- Versatility, flexibility, and a willingness to work within constantly evolving priorities in a fast growing company
- Good interpersonal and team building skills; ability to influence/inspire change across functional and business boundaries
- Ability to work independently
- BS or BA preferred, or equivalent experience
- Experience with business transformation initiatives
- Familiarity with automation or workflow tools (e.g Zapier, Keep, Tines)
- Strong data analysis and visualization skills (e.g. Tableau or Kibana)
- Experience collaborating with multi-functional teams like IT, HR, Legal, and Finance
- Experience supporting change adoption or training initiatives
- Awareness of industry trends in IT and corporate functions to provide forward-looking recommendations
- Agile Certifications