DoorDash is a technology and logistics company focused on empowering local economies. They are seeking a highly organized and detail-oriented IT Asset Business Process Analyst to drive operational efficiency, improve business processes, and manage IT assets across various teams.
Responsibilities:
- Identify and implement process improvements to enhance the efficiency of IT asset management
- Lead and manage IT asset related projects from initiation through to completion
- Write and document user stories using JIRA and work closely with developers and engineers
- Write, review and maintain both internal and external standard operating procedures
- Develop and maintain standardized procedures for tracking and reporting IT assets
- Assist in the implementation and maintenance of IT asset management database and tools
- Identify key metrics, clear dashboards and reports to stakeholders
- Assist team with customer tickets/requests as needed and various other ITAM related projects
Requirements:
- Bachelor's degree in Business Administration, Information Technology, or a related field
- 5+ years of experience in IT asset management, project management, process management, product management, business operations or a related role, preferably in a technology-focused environment
- Strong analytical skills with the ability to interpret and synthesize complex data
- Excellent communication and interpersonal skills
- Proficiency in PowerPoint, Google Suite, JIRA or other related project management tools
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team in a fast-paced environment
- Advanced customer service and stakeholder management skills
- Detail oriented, problem solver & resourceful
- Knowledge of writing standard operating procedures
- Experience in leading projects, writing stories and building roadmaps
- Experience in the technology asset industry