IT Asset Business Process Analyst III

DoorDash is a technology and logistics company focused on empowering local economies. They are seeking a highly organized and detail-oriented IT Asset Business Process Analyst to drive operational efficiency, improve business processes, and manage IT assets across various teams.

Responsibilities:

• Identify and implement process improvements to enhance the efficiency of IT asset management
• Lead and manage IT asset related projects from initiation through to completion
• Write and document user stories using JIRA and work closely with developers and engineers
• Write, review and maintain both internal and external standard operating procedures
• Develop and maintain standardized procedures for tracking and reporting IT assets
• Assist in the implementation and maintenance of IT asset management database and tools
• Identify key metrics, clear dashboards and reports to stakeholders
• Assist team with customer tickets/requests as needed and various other ITAM related projects

Requirements:

• Bachelor's degree in Business Administration, Information Technology, or a related field
• 5+ years of experience in IT asset management, project management, process management, product management, business operations or a related role, preferably in a technology-focused environment
• Strong analytical skills with the ability to interpret and synthesize complex data
• Excellent communication and interpersonal skills
• Proficiency in PowerPoint, Google Suite, JIRA or other related project management tools
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team in a fast-paced environment
• Advanced customer service and stakeholder management skills
• Detail oriented, problem solver & resourceful
• Knowledge of writing standard operating procedures
• Experience in leading projects, writing stories and building roadmaps
• Experience in the technology asset industry