Key skills
Program ManagementFinancial ServicesConsulting ExperienceOperational ExcellenceCommunication SkillsCritical ThinkingStartup ExperienceFinTech ExperienceBachelor's DegreeInterpersonal SkillsPresentation SkillsCommunicationCollaboration
About this role
Toast creates technology to help restaurants and local businesses succeed in a digital world. The FinTech Program Manager will lead cross-functional teams to drive major programs, manage external partnerships, and improve operational efficiency within the FinTech business.
Responsibilities:
- Lead and manage across cross-functional teams to drive success of major programs, manage stakeholders and drive key decisions and outcomes
- Manage and support operational relationships with external partners and seek opportunities to improve partnership performance in collaboration with Strategic Alliances team
- Develop detailed program plans and lead implementation, scoping requirements, identifying inefficiencies and driving improvements and operational excellence
- Drive implementation of large-scale and high-impact programs within the FinTech business and serve as a business partner to other business segments on FinTech workstreams driving key decisions and outcomes
- Support the partner incident management lifecycle, including managing the customer reimbursement process as needed
- Design and develop frameworks for cross-functional teams to efficiently launch new initiatives and increase efficiency of existing operational processes
Requirements:
- 5+ years of relevant experience, including consulting, financial services and/or similar experience at a high-growth technology company (product operations, program management or related roles)
- Bachelor's Degree required; preferred fields of studies include: Business, Finance, Economics, Computer Science, Engineering, Quantitative Science
- Outstanding communication, presentation and interpersonal skills (ability to collaborate with and influence a wide variety of stakeholders)
- Startup or similar high-growth experience; can excel in a fast-paced, entrepreneurial, dynamic environment with the ability to meet multiple deadlines
- Excellent critical-thinking skills with ability to structure and solve complex business problems; experience developing detailed program plans and leading implementation, scoping requirements, identifying inefficiencies and driving operational excellence
- Ability to work core EST hours
- Experience in FinTech space