Staff Customer Success Manager

Runway is a company focused on transforming content creation through innovative technology. They are seeking a highly-motivated Staff Customer Success Manager to work with strategic partners, ensuring their success in adopting Runway's solutions and providing feedback to improve product experiences.

Responsibilities:

• Own and maintain strong relationships with our top partners ensuring long-term alignment and collaboration
• Get embedded within accounts to learn and understand their (content) pain points and challenges today, then propose discrete ways in which Runway can solve those challenges
• Identify and prototype specific and highly targeted new markets and new opportunities for our products
• Develop a deep, functional and technical understanding of our products and future roadmap
• Be hands-on in quickly onboarding new partners to our platform and/or API while also supporting their long-term expansion and technical understanding of how to leverage Runway
• Provide high-impact feedback to Product, Engineering, and Creative which can in turn improve the product experience for our partners
• Analyze, track, and report on the performance of existing partnerships leveraging BI tools and data

Requirements:

• 5+ years of overall experience in customer-facing roles, engaging C-level technical audiences with complex global organizations ideally within tech, finance, or consulting
• Have led complex implementations of Generative AI/traditional ML solutions and can drive measurable business outcomes
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities with expansive ownership and ruthlessly prioritize
• A strong bias towards action and belief that no task is too small for you
• Have a track record of rapidly prototyping ideas and a willingness to work iteratively with your customers to deliver the right solution that solves their problem
• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders
• High technical aptitude for understanding complex technologies, tools, systems, and issues
• Mindset to think creatively and think beyond past checklists and playbooks
• Highly resourceful with the ability to create structure and work autonomously amidst ambiguity
• Experience with data tooling and BI systems (SQL, BigQuery, Retool, etc)
• New York or SF-based preferred