L2 Cloud Engineer

New Charter Technologies is seeking a Tier 2 Cloud Engineer to support and maintain Azure and Microsoft 365 environments while serving as a key escalation resource for Tier 1 technicians. The role involves administering Azure infrastructure, managing Microsoft 365 services, troubleshooting issues, and collaborating with Tier 3 engineers on complex escalations.

Responsibilities:

• Serve as escalation support for Tier 1 cloud-related tickets
• Administer and maintain Azure infrastructure resources
• Support Microsoft 365 tenant configuration and issue resolution
• Troubleshoot identity, MFA, and Conditional Access issues
• Manage RBAC role assignments under established standards
• Execute cloud configuration changes following documented processes
• Assist in developing and maintaining PowerShell scripts
• Document solutions and contribute to process improvement
• Collaborate with Tier 3 engineers on complex escalations

Requirements:

• 2–4 years of progressive IT experience with hands-on Azure and Microsoft 365 administration in production environments
• Experience managing user accounts and licensing
• Experience troubleshooting authentication and identity issues
• Experience working with Azure networking fundamentals
• Experience supporting security controls under established standards
• Strong troubleshooting methodology
• Ability to follow structured processes
• Clear documentation skills
• Experience in MSP-style environments
• Exposure to automation practices
• Desire to grow into more advanced cloud engineering responsibilities
• Azure Administrator Associate (AZ-104) or equivalent experience
• Foundational scripting knowledge in PowerShell
• Strong customer communication and documentation skills
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
• Microsoft Identity and Access Administrator (SC-300)
• CompTIA Security+ or Network +
• AZ-305 (Azure Solutions Architect Expert)
• ITIL Foundation