Experience Design & Engagement Program Manager

Channel Impact is a channel specialty firm that helps companies of all sizes achieve route-to-market success through partnering. They are seeking an Experience Design & Engagement Program Manager to lead the development of gamification strategies for client events, ensuring engaging and memorable experiences for attendees.

Responsibilities:

• Define and execute a creative vision for event gamification, aligning with business objectives and sales team engagement goals
• Manage gamification timeline and understand how gamification milestones impact other work stream milestones, such as technology/platform and communications
• Inspire and guide UI/UX designers, game designers, and event specialists, fostering innovation and collaboration throughout the project lifecycle
• Create gameplay mechanics, competitive elements, and reward structures that make event participation fun, motivating, and memorable
• Ensure the development of intuitive and engaging user interfaces and experiences that maximize attendee satisfaction
• Gather participant feedback and analyze engagement data to continuously refine and improve gamified elements
• Oversee end-to-end implementation of gamification strategies, ensuring all elements are delivered smoothly and integrated flawlessly into the overall event experience
• Lead experiential component design such as new innovation elements, Partner Hub design, and networking opportunities, etc. in collaboration with third party business partners
• Manage timeline and understand how milestones impact other work stream milestones, such as technology/platform and communications
• Oversee end-to-end implementation of the experiences, ensuring all elements are delivered smoothly and integrated flawlessly into the overall event experience

Requirements:

• 3+ years of experience in game design, gamification, or related fields, with a proven record of delivering successful, engaging experiences
• Experience in designing systems, mechanics, and engagement strategies
• Strong creative instincts balanced with analytical thinking and participant insight
• Experience collaborating across cross-functional teams
• Ability to communicate effectively with both creative and technical partners
• Familiarity with modern design tools and platforms
• Passion for innovation and creating memorable experiences
• Strong organizational and prioritization skills