Product Manager

Consensus Cloud Solutions is a leading digital cloud fax and interoperability solutions organization focused on healthcare. They are seeking an experienced Product Manager - Healthcare to define and execute the roadmap for next-generation healthcare software products, leveraging AI to address complex challenges in the industry.

Responsibilities:

• Define, track, and manage product KPIs (Key Performance Indicators) and ensure all product priorities, roadmaps, and requirements are directly aligned with measurable business outcomes and performance targets that align with organizational goals
• Initiate and lead rigorous product discovery efforts, including market research, clinical interviews, and data analysis to identify and validate new product ideation and opportunities, especially those leveraging AI/ML solutions
• Work directly with UI/UX Design to assure modern, intuitive, and accessible workflow designs that optimize the clinical user experience and adhere to relevant healthcare standards (e.g., A11y)
• Author detailed and comprehensive requirements documents, including epics and high-quality user stories, ensuring they account for complex clinical edge cases, interoperability standards (like FHIR), and regulatory compliance (e.g., HIPAA)
• Act as the primary interface with Engineering leads to drive technical discovery, clarify system limitations, and define product scope. Work with engineering to scope, prioritize, and reliably t-shirt size features for accurate roadmap planning
• Own the end-to-end development lifecycle, managing release calendars, ensuring proper defect prioritization based on clinical risk, and authoring/disseminating clear release notes to all stakeholders
• Work with Solution Engineering and Sales to understand, validate, and solve for complex prospect cases and customer needs, ensuring the product can address high-value market scenarios
• Actively mentor other product managers on healthcare technology best practices and product strategy. May have a direct reporting relationship with one junior Product Manager
• Drive alignment across multiple clinical, technical, and departmental teams to ensure product success and resolve strategic conflicts or competing priorities
• Accurately track time weekly for project accounting and resource planning purposes, reporting on capacity and consumption across initiatives
• Represent the company as a product expert in sales demos, industry trade shows, and customer meetings, evangelizing the product's value proposition to internal and external executive audiences
• Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time

Requirements:

• 2+ years of product manager experience
• Proficiency with key workflow and communication platforms essential for agile delivery, such as Jira for backlog management, Slack for real-time team coordination, and tools like Miro or Figma for collaborative solution design
• Exceptional Communication: Possesses exceptional written and verbal communication skills. Maintains a transparent communication style and promotes trust and empowerment through open access of information
• Ownership and Initiative: Demonstrates strong initiative and sense of ownership over assigned responsibilities
• Strategic Planning: tracks KPIs for a product line, shaping the strategy and creating a compelling product future
• Evidence-Based Approach: Maintains an evidence-based mentality, prioritizing data and science over seniority or dogma in decision-making
• Tool Proficiency: Knowledge and experience using project management and design collaboration tools, including JIRA, SLACK, FIGMA, and other relevant AI/ML or documentation platforms
• Prioritization & Time Management: Possesses strong time management skills and the ability to prioritize positive impact items over busy work
• Ambiguity & Conflict Resolution: Thrives in ambiguous situations, brings clarity to complex, multi-stakeholder problems, and defines a clear path forward. Manages competing priorities to keep the product on track
• Strategic Delivery: Manages the development lifecycle for multiple products. Proactively resolves cross-functional blockers. Champions a 'no scope creep' culture and manages dependencies impacting delivery timelines
• Strong time management skills
• Good communication skills along with the ability to effectively collaborate with cross functional teams
• Bachelor's Degree in Health Sciences, Computer Science, or a related technical field is a bonus
• Pragmatic Product Development Certification or similar accredited Product Management certification
• Preference to AI software development for healthcare experience