Principal Product Manager

National Debt Relief is seeking an experienced and dynamic Principal Product Manager to lead and support their business teams. This role is crucial for shaping client-facing capabilities and improving operational efficiencies by collaborating with cross-functional teams.

Responsibilities:

• Develop and execute strategic product roadmaps and plans focused on elevating Sales and Sales/Revenue Operations business units
• Demonstrate deep technical understanding of platform & operational systems, experience with integrating with partner systems and a strong commercial acumen to identify and execute on high-impact partnership opportunities
• Strategically identify and champion for optimizing key business processes to increase productivity, reduce cost and drive business outcomes
• Lead the full product lifecycle from strategy, ideation and defining requirements through development, launch, and iteration
• Closely collaborate with Engineering & Business units to define and prioritize requirements for improving customer experience and operational processes leveraging technology
• Demonstrate data-driven approach to decision making and establish clear metrics for success and continuously track and report on performance
• Oversee project milestones, deliverables, and timelines to guarantee efficient and effective deployments
• Collaborate with development and product teams on product releases, focusing on user and client-centric quality gates
• Perform in-depth impact analysis on current and future functionalities, identifying areas for improvement and innovative opportunities
• Maintain consistent and clear communication with stakeholders, colleagues, and leaders, ensuring alignment and transparency
• Foster a culture of continuous improvement, client-centricity, and excellence within the team

Requirements:

• 8 years in product management with a focus on B2C Sales required, preferably with sales/revenue operations experience
• 4 years' experience in Salesforce, with a deep understanding of its capabilities and application in sales and integration scenarios
• Demonstrated expertise in strategic planning, product design, and solving complex problems
• Exceptionally organized with a meticulous eye for detail
• Proven experience in managing large-scale projects within Salesforce
• Strong communication skills, capable of engaging and aligning stakeholders at various levels
• Experience in Agile project management methodologies and tools like Jira/Confluence
• Strong analytical skills
• Ability to work in a fast-paced environment with strong organizational and multi-tasking skills
• Ability to juggle multiple projects simultaneously
• Polite, confident, tactful, patient, and diplomatic while dealing with complex problems
• Computer competency and ability to work with a computer
• Prioritize multiple tasks and projects simultaneously
• Exceptional written and verbal communication skills
• Punctuality expected, ready to report to work on a consistent basis
• Attain and maintain high performance expectations on a monthly basis
• Work in a fast-paced, high-volume setting
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• Remain calm and professional during difficult discussions
• Take constructive feedback
• Available for full-time position, overtime eligible if classified non-exempt
• Bachelor's degree in business, information systems, or a related field preferred
• Experience in leveraging AI, knowledge of debt relief or financial services industry is highly preferred