Lead Applications Developer – Sales & Services Platforms (Remote)

Cordis is a global leader in cardiovascular and endovascular technology dedicated to saving lives. The Lead Applications Developer role provides advanced technical leadership and application ownership for the Sales & Services ecosystem, ensuring solutions are scalable and secure while driving operational excellence and governance.

Responsibilities:

• Establish and maintain the Run Support and change governance model for Salesforce and ServiceNow (intake, triage, SLAs, escalation, problem management, change control, release readiness, and communications)
• Set and enforce platform standards adhered to across teams and partners (configuration and automation patterns, access controls, data definitions, environment strategy, documentation requirements)
• Own platform health outcomes by proactively reducing technical debt and recurring defects through standardization and disciplined operational controls
• Direct the Run Support team supporting Sales & Services applications (including Salesforce and ServiceNow), ensuring consistent incident/problem/request management and strong customer service
• Drive root-cause elimination through disciplined problem management and prevention (monitoring, alerting, automation hygiene, configuration standards, and release controls)
• Ensure support documentation is complete and current (runbooks, SOPs, knowledge articles, troubleshooting guides, and release notes)
• Coordinate production readiness and hypercare for releases; lead cutover planning, stabilization, and measurable post-release improvement actions
• Own and govern the enhancement and change backlog for assigned platforms; partner with BRMs/product owners to prioritize work based on business value, risk, compliance needs, capacity, and dependencies
• Facilitate decision forums that resolve tradeoffs, reduce unplanned work, and prevent uncontrolled scope changes
• Translate business priorities into an executable delivery plan (sprint sequencing, release train planning, defect/enhancement balance), balancing speed with platform health and reliability
• Balance innovation and delivery throughput with platform health by managing technical debt, reducing unnecessary customizations, and enforcing standard patterns
• Serve as the technical lead for complex enhancements, automation, and cross-platform workflows spanning Salesforce, ServiceNow, and connected systems
• Provide hands-on development and advanced configuration where needed; define and guide design patterns, reusable components, and technical standards
• Review code and configuration changes to ensure quality, security, performance, and maintainability; coach developers and support engineers to raise engineering maturity
• Partner with InfoSec, Privacy, and Compliance to ensure secure-by-design solutions, audit readiness, and appropriate controls across platforms
• Drive data quality practices, permissioning discipline, and automation governance to reduce long-term operational risk and improve usability
• Lead design and reliability improvements for integrations and data flows between Salesforce/ServiceNow and enterprise platforms (e.g., ERP, middleware/iPaaS, data platforms)
• Improve observability and supportability of integrations (monitoring, alerting, logging, reconciliation) to enable faster detection and resolution of issues
• Enable reporting and operational insights by ensuring data structures, definitions, and processes support KPIs and decision support

Requirements:

• Bachelor's degree in computer science, information systems, engineering, business, or a related field (or equivalent experience)
• Requires a minimum of 8+ years of relevant experience with a Bachelor's degree or equivalent education and experience; OR 6+ years with a Master's degree
• Demonstrated experience leading production support / run operations for business-critical applications, including incident, problem, and change governance
• Strong hands-on experience with Salesforce and/or ServiceNow, including automation and security models
• Proven ability to prioritize and deliver across competing demands (defects, enhancements, technical debt, strategic initiatives)
• Experience leading technical teams through influence and coaching; ability to set direction, enforce standards, and drive decisions
• Strong communication skills with technical and non-technical stakeholders, including leadership-level updates